ROXIO EASY CD & DVD

I used EASY CD since version 1. The latest is a nightmare. Here is a listing of the problems that were experienced. . . 1. The program refused to install. After several unsuccessful attempts, I rebooted my computer with the installation CD in my CD/DVD reader. . 2. By the fifth reboot, the program began to install. It took over 20 minutes. . 3. Trying out the software, I activated the video player. It bombed because a file was missing. . 4. I tried the main program. The blue screen of death appeared, and I had to reboot the computer. . 5. My Windows 7 OS was destroyed as a consequence. This forced me to reformat the hard drive and re-image my boot partition. . 6. While my OS was being resurrected, I tried installing the program on a second computer. Immediately the screen went black and everything froze. I hard booted my second computer. Luckily my Windows 7 was OK and nothing was damaged. . 7. Next day, I went to the Roxio support website, read the fine print, and described the above problems on its form. This is a one-shot deal. The company only allowed one free inquiry with its tech department. Any more, the customer is forced to purchase a service plan. . 8. The reply was very interesting. Instead of sending a replacement disk or providing me an internet link to download a good copy, the technician needed time to study the case. If I wanted faster or better service, I had to purchase a support plan for a price. . This was unreal. The installation disk was bad, and the obvious solution was to replace it. There was no need to study the problem - the solution was brainless. In addition, a paid telephone conversation with a high price technician was not going to cause the defective installation disc to become good. . . It is too bad that the Amazon.com website does not allow a 0 Star rating. As a result, my 1 Star award is the best that can be given. . . . --------------------------------------------------------------------------------------------------------------------------------------------------------- . . . UPDATE . Two days later, the technician emailed a link to download a good copy of the software. The program installed without any problems. . Unfortunately, my 1 Star rating remains unchanged for these reasons. . 1. The brainless solution should not take two days to resolve. The problem was obvious - defective software. . 2. Limiting free customer service contact to one emailing is a bad business practice. It is also insulting to require the user to purchase a technical service plan if further technical support was needed. . 3. Consumers should not have to pay $35 per hour to talk to a technician by telephone. This was the companys definition of quicker and better service.

wish i read these before purchasing. It clearly is not a product the company is supporting. do not recommend. My free, five year old Nero program is much better!!!!

I have used Adaptec Easy CD Creator since version 2.0 I just purchased CD & DVD Burner brand new from Amazon. And now I discover its a Legacy product! It doesnt recognize EITHER of my DVD burners, both of which are MORE THAN 2 YEARS OLD with firmware updates. One is a Toshiba, the other is a NEC. I went to Tech Support at Roxio and started a ticket. It still has not been answered after more than a 2 weeks. I have tried twice to Live Chat - no one is available, though Im first in the que. There is no phone number for technical issues, just customer support. In short, there is effectively no technical support for this product at all. I see at the Roxio forum that the product is incompatible with Internet Explorer 7. Were supposed to roll back to IE 6.0. I have a new install of WinXP and rolling back isnt an option. Besides, if a piece of software doesnt work with the most ubiquitous Internet Browser, it needs a patch, or, it needs to be pulled off the shelves. In sum, this is the worst new product Ive purchased in years, and the tech support is also the worst Ive experienced in a long time. My money is simply shot with no hope of this software ever working. That is unacceptable. When this happens to me, I stop buying software from that company...for good. That means Roxio has lost a faithful, long-term customer.

I am a novice at computers and I wanted to copy some cds. This was easy to load and is a great price. I would recommend this for anyone who wants to copy cds.

I got this product to create dvds from video_ts files.i am directed to click on a non-existant menu option to do this task. When i contacted the job of customer service i was sent a list of links to go weeding through to fix my problem. All i had asked for was the correct location of said menu item. gheesh!!! I attempted to copy unprotected dvds as well but always got a error message, so i wouldnt say any of it works for sure,, ,maybe you can create dvds or maybe you cant.

Its all good, did the job i needed I like it.

Return software

Roxio Easy CD & DVD is anything but easy. Thats because it causes my PC to freeze and turns blank disks into trash. Even after I use the Task Manager to close frozen windows, the CD drive is locked shut until I reboot. This PC is less than six months old, and it doesnt have any hard drive or registry issues - at least it didnt before I loaded this software. Im really kicking myself for not taking a look at these reviews before I purchased this. The Windows Media Center software that came with my PC does it all better anyway. Live and learn. NOT recommended,

Terrible. Deff not easy!!! Dvd wouldnt even play on my dvd player. So aggravating!!!! I cave find instruction anywhere online either!

Is it quite beyond the capacities of modern programmers to include written INSTRUCTIONS with their products? I am tired of trying to use products which offer me a series of on-screen icons, and assume that I know their purposes, and how to use them. Worse, some of them depend on previous steps having been taken --links between sound sources and the recording process, for example--without any indication that these steps are necessary, let alone guidance on how to take them. THE ENGLISH LANGUAGE IS ALIVE AND WELL--FOR GODS SAKE USE IT!!!