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Cjba
> 3 dayGreat tech support
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Stu C.
Greater than one weekDont let the price fool you. I thought its so much less than other competitors....it must not be so good Well I could not ignore the savings and thought I would give it a chance. It works awesome! So much more control of my doors and so easy to buzz people in. I liked it so much I went and bought the Biometric timeclock. Highly recommend!
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Ronald J. Sanderson
> 3 dayIve had to email for different questions, I get instant replies, get this on weekends; -very technical help, very thorough; -I ran into troubles understand permissions, lock install, and lots of other questions Ive had; -A nice to have: An unrelated question about how to integrate relays (not supported, but they did anyway); -this is a top notch group, very willing to help, with every single email it says we support you forever (not something Im all that familiar with, how cool is that?); -I work in IT, they always say sorry, not us, call such and such, or worse its in the manual - these guys give you a plethora of YouTube links for every question. I was up and running inside of 45 minutes, the app took me 30 mins to figure out, but pretty straight forward once I got all his links (theyve got lots and lots and lots of links). If theres a con, Id say there isnt an install video on how to physically install the strike (they had one, but for the one exception it wasnt quite what I needed). However, I found a number of lock installers DYI YouTube videos, so not an issue. I really like this company, they stand apart from so many. -Theyre a winner outfit, a winner group of people, something youre really lucky to find in todays day and age. How nice. -Id recommend this company to to a family member, a friend, or a stranger. ==Five Stars===
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Marcelo Alvarez
Greater than one weekReally simple to connect and all included in the package
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Stephen
> 3 dayI bought this a year or so ago,, and used their support a few times. The unit is holding up great, the pieces are holding up great to. Ive contact support 3 separate times since and they are really quick to respond and have each time provided a solution on the first reply.
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Dustin Will
> 3 dayDont be afraid of the slightly rough English. The hardware, the software, and best of all, the quick friendly customer service is all TOP NOTCH. I bought this for our office remodel, I may be an engineer but no IT superstar. The instructions were easy to follow and everything works as advertised and feels like quality. Considering the value for money, I am seriously considering this for home!!! Will definitely buy from this seller again.
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Mrs. Sibyl Eichmann
Greater than one weekThis is 2nd control panel I bought from this seller Mr. Chen. I am so delighted that I picked his product. He feels pride in his product and he loves service. Thank you so much for your support. He even solved my issue via team viewer. Love it.
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Sunny
> 3 dayAs an amazon seller myself - I know how difficult it can be to maintain a 5 star rating. At the same time, Im aware of all the suspicious reviews and ratings out there. This review is LONG overdue. I received this system 4 months ago. It was purchased to add keypad locking/fobs to our new medical office. This system seems complex at first to install - however, the instructions and support are so incredible and detailed. You simply ask them a question for support - if the video or manual is not sufficient...BOOM answers in record time. Anyhow, great job guys. Anybody considering a system - this one is FULL featured and very robust. One quick tip - you WILL need a windows PC and an ethernet connection to the system for it to work. 50 stars!
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Fb
> 3 dayGood value , quick response thank you
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Catharine Mohr
> 3 dayProduct availability was a major consideration, all the necessary components arrived promptly. It was clearly stated in the description the strikers were not for Push Rod panic exits; no problem, there is a push-rod striker sold by these folks which also arrived promptly. The two top considerations were, in order 1)tech support and 2) replacement part availability. We wish to have a backup power supply and controller board and both are available at a very reasonable price.