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AGi
> 3 dayInitially I had a problem with the power supply going dead, I contacted support and they sent a replacement promptly, on setup I needed to know a few things, I contacted tech support and a agent called Wood, was very heplful, answering all my questions with a great depth of product knowledge, also connecting with remote assistance at another time to complete and test the system. Because of the 13 hour time difference I would inadvertently contacting Wood after hours and he would always help. Its a pity theres not 6 stars... as the support is first class and product preforms as per purpose. Will purchase again.
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Elaine
Greater than one weekI installed 3 controllers handling 12 doors along with Fire Department module to open all doors when fire alarm
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Fu
> 3 dayWe had no prior experience with Access Control System. Based on the installation documents/videos and expert technical support, we were able to install the system. We purchased 2 4-door systems and saved thousands of dollars. Highly recommended!
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Ross Owens
> 3 dayThis is a great product and support is very responsive. I emailed them and got a response within hours!!
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Justin David Morris
> 3 dayAwesome support, product was easy to figure out. Wiring was straightforward. In our installation, we used 18 gauge, 2 strand wire for the door striker and exit buttons. We opted to use Cat 6 for the pin pad because it needs 5 wires. All connections were soldered and both ways work perfectly. We’ve tried both the web management interface and the software and prefer the software. I have the software installed on a Windows Server 2016 virtual server, and it works fine. We have a network card on the same subnet as the control box (this may not be required but is good practice for applications like these). I found the software straight forward once I played around with it a bit. If you have an advanced application, you will likely need the Extended Function menu. This menu enables tons of functionality. It even rivals some of our larger access control programs. This is a good buy you won’t regret.
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Steven
> 3 dayThis system was easy to install and operate afterwards, I have two of these at my place of business. Very pleased with the app as well, definitely worth the money.
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Rosa
> 3 dayIts hard to install but vendor will help correct problems you might have
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Sam Augustine
> 3 dayVery nice easy set up customer service very fast very nice very knowledgeable I will be buying this again
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Patrick N.
> 3 dayExactly what I needed to expand an existing system. Customer support was very helpful in making everything work together. Will be buying more as we expand the card access system across the building.
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Vaughan M.
> 3 dayFirst time setting up an access control system, was straight forward and the support responded quickly to my questions. Items seem to be of good build quality so no issues there.