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Tony
Greater than one weekWe purchased several of these for our business. Theyre easy to install and work great. We had one configuration issue that required support. Response was super fast and outlined exactly what I needed to know, and they also linked a video to show us how to make the changes.
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Sam Augustine
> 3 dayVery nice easy set up customer service very fast very nice very knowledgeable I will be buying this again
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stan kirby
Greater than one weekThis system has been great for us. The instructions were good and the support was even better. Emails to support are returned within a day or less (the guy responds from China) and the guy is very helpful. He even helped us with the wiring to integrate this system with a larger older system that was in place previously to us moving in. I would definitely buy again based on the support alone.
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Jon Mitchell
> 3 dayAmazing product, easy to install, AMAZING TECH SUPPORT!!!! Thanks for a great product!
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Tonya E.
> 3 dayEasy to install, Tech support was very helpful and responsive
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Jennifer Hurley
Greater than one weekThis is a very easy to setup and flexible door access system. The customer support is what really stands this product apart from others. I have many of these systems in place but I lost the software license key for one and, anticipating that I would have to purchase a replacement, reached out to the seller. After verifying my order number he sent me a key and told me he would provide support for the life of the product. A very rare occurrence and much appreciated. Ill continue to buy these as long as they make them!
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H. Moore
> 3 dayHaving never installed a Security System before, I was apprehensive. This system seemed to be well designed and very affordable... and it was. Nevertheless, it is still a computerized system and has a learning curve, so be patient. The Instruction Manual is very helpful. (Print it out and keep it handy.) The videos are also very helpful. However, Technical Support was by far the most helpful. Technical Support was quick to respond to emails and even conducted an online Team Viewer session to fix a software problem. They genuinely seem interested in helping. We have several commercial buildings and I am planning on installing this system in each one.
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Mrs. Sibyl Eichmann
> 3 dayThis is 2nd control panel I bought from this seller Mr. Chen. I am so delighted that I picked his product. He feels pride in his product and he loves service. Thank you so much for your support. He even solved my issue via team viewer. Love it.
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Elaine
16-04-2025I installed 3 controllers handling 12 doors along with Fire Department module to open all doors when fire alarm
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AGi
> 3 dayInitially I had a problem with the power supply going dead, I contacted support and they sent a replacement promptly, on setup I needed to know a few things, I contacted tech support and a agent called Wood, was very heplful, answering all my questions with a great depth of product knowledge, also connecting with remote assistance at another time to complete and test the system. Because of the 13 hour time difference I would inadvertently contacting Wood after hours and he would always help. Its a pity theres not 6 stars... as the support is first class and product preforms as per purpose. Will purchase again.