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Steven
> 3 dayThis system was easy to install and operate afterwards, I have two of these at my place of business. Very pleased with the app as well, definitely worth the money.
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Catfish Ketchup
> 3 dayFirst you should know: there are NO PAPER MANUALS. Everything is in online documents and pdfs. its all pretty easy to follow and reference once you can find all of the pdfs you need. The wiring diagrams are very self explanatory, and easy to follow. The software manual is also easy to follow, but you will need to google around some to find one of the passwords, or ask the support team. But you’ve got to navigate around a few web pages to gather all the available pdfs to get everything together. The technical support was incredibly helpful! They were able to provide me with all of the resources I need, and were very quick to do so. They provided pdfs, links, tips and videos within a few hours of me reaching out. I even had a super obscure and specific question (the support rep who responded said I was the first person to ask for this in many many years) but was able to provide everything I was looking for. Last heads up- you will need to get extra cable to run from the controller to each of your doors. Not for the faint of heart, and it’s no smart lock that you can easily swap out in 10 minutes. You’ll need to dedicate some time and a no kidding afternoon or two to get everything set up and working. But it is absolutely worth it, and the support team is there the whole way.
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Justin
> 3 dayThis system is easy to install and works perfectly for my needs. The system manufacturer helped me out with more in depth functions as well. I plan to buy a second controller for exterior doors! If you get stuck, ask questions. They really are great with support.
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Dustin Will
> 3 dayDont be afraid of the slightly rough English. The hardware, the software, and best of all, the quick friendly customer service is all TOP NOTCH. I bought this for our office remodel, I may be an engineer but no IT superstar. The instructions were easy to follow and everything works as advertised and feels like quality. Considering the value for money, I am seriously considering this for home!!! Will definitely buy from this seller again.
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H. Moore
> 3 dayHaving never installed a Security System before, I was apprehensive. This system seemed to be well designed and very affordable... and it was. Nevertheless, it is still a computerized system and has a learning curve, so be patient. The Instruction Manual is very helpful. (Print it out and keep it handy.) The videos are also very helpful. However, Technical Support was by far the most helpful. Technical Support was quick to respond to emails and even conducted an online Team Viewer session to fix a software problem. They genuinely seem interested in helping. We have several commercial buildings and I am planning on installing this system in each one.
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Jennifer Hurley
Greater than one weekThis is a very easy to setup and flexible door access system. The customer support is what really stands this product apart from others. I have many of these systems in place but I lost the software license key for one and, anticipating that I would have to purchase a replacement, reached out to the seller. After verifying my order number he sent me a key and told me he would provide support for the life of the product. A very rare occurrence and much appreciated. Ill continue to buy these as long as they make them!
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Noah
> 3 dayWe use this Access control system On our fire station, this system was really easy to set up! Only issue I had was to turn on pin code only instead of just swiping your fob to gain access to building, But Customer service helped very quickly and also provided a step by step video on how to do it!! I 100% recommend this product.
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mason
> 3 dayI was skeptical at first just because I’ve never done door access controls. Follow all the instructions by clicking on each link the supplier supplied with the order. The program used to allow access and record of who and what time that privileged employee accessed which door. First setup is really only 3 steps to get it working. The usb reader card is very easy to setup an access card or keychain. Worked perfect using a Ubiquity switch I use for my camera system. Recommend to anyone. Like the supplier states it is a great value.
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Rocky E.
> 3 dayWe installed this system in two days time, i was intimidated at first, but after i started everything went smooth! i did have to get with tech support, they responded ASAP and helped me fix some wiring i did wrong. I got a quote from a professional lock company to install their system on 3 doors for $4,000 after that we installed this system no issue works great. Looking to add more features to the system.
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Lighthouse Baptist Academy
Greater than one weekThis is the second access control system we have purchased from this seller and we will likely purchase another two for our other two buildings. The software program is very thorough and is able to do everything we desire. Definitely a good system for the money.