Horrible at best you get no response from them on the phone or on their so called watsapp message service. Nothing but garabage customer service.

when you go to make a label, it shoots the label out but nothing gets printed on it so this is absolutely no use to me the Jadens, LabelMaker or shipping label

I dont use this printer every day; but when I do go to use it, I shouldnt have to re-install the software each time. (The printer is always offline until I re-install the software.) I finally figured out how to get the print darker since I could barely read anything. I have not tried the Bluetooth function since Im always frustrated at the amount of time it takes just to get a single label to print when my laptop is connected. Pretty disappointed as I thought this would really be an asset to my small business.

To this day my Jaden thermal printer is still plugged in but its saying offline itll print test copies but wont print my labels for my business and its put me back days on shipping. Tech support has the worst response time and Ive called multiple times and Ive left multiple voice messages. Go with a brand that will actually care about its buyers that are running their own small businesses.

I wish I could return this. I bought it specifically for its Bluetooth capabilities and the app is awful and takes so much work. I don’t even use the Bluetooth I just have it plugged in w/the usb so it’s pointless. Besides that it prints well but not why I bought this.

Prints only when it is plugged in to the computer. Bluetooth wireless printing does not work Tech Support cannot figure it out. Spent hours with their Tech Support an not able to resolve it.

While open I saw box is not strong, just put type. I thought used. After I open for setup, it has scratches and fingers print, this is used, I paid for new price.

Got this for my side business label print. It comes with a roll of hundred sheet sticky paper. The installation is easy, the Bluetooth connect well and I can order my print quick and easy. Highly recommend for business!

Boy do I LOVE this product!!! It has saved me so much time and frustrations with tape guns. We have an online shipping business and I could not be happier with the time and I am sure money it saves me!

Bluetooth doesn’t work 50% of time. It doesn’t support basic pdf, fedex or eBay labels. Driver crashed windows 10, mouse and the monitor. It wastes 4-6 labels before printing. It won’t print full 4x6. Only 1/4 section of 4x6 label. I did set it to print 4x6. They sold me a used one in a new box. Manual has 2 warnings per page. It tells you how much this printer suck.