Microsoft Surface Laptop Go - 12.4 Touchscreen - Intel Core i5 - 8GB Memory - 256GB SSD - Platinum

This is my second Surface I’ve purchased in the last 3-4 years. The other being a higher end Surface with a detachable screen.

ITS SO CUTE!

It is shocking that a big company like Microsoft would sell these duds. I got 2 both stopped working after 3 months. One will not start anymore and I had to get a replacement (it takes 4-6 days to get one by the way) and the other just keeps popping up this annoying network error. There is no documentation out there for fixing it and it seems the tech support people do not have a clear solution. Just guessing. Furthermore they have this S mode which is essentially a suite of Microsoft products and its a bitch to get out of it say to run Chrome as a web browser ... and of course we have apps that need to run on chrome. So now we have to reinstall the windows OS in order to get out of S mode (this was advised after talking with Microsoft support for a couple of hours). So now I have to track down a 15G SD card to put the disc image on and do the reinstall.

I received this as a gift and was so super happy about it! i loved it - it was perfect! Perfect for working from home because of how small and light the laptop is and the processor was great, we have to use splashtop when we wfh. Im not sure if this was a manufacturers issue but my laptop would not charge anymore after only a month. I checked the charger, pulled it apart, changed power strips + change power outlets. Nothing!

My touch screen and face print did not work. My screen would periodically go black with lines. I called support and did as instructed and it still did not fix my issues. This is my first Microsoft laptop, I always go with Apple. I was let down.

Loving this product

La calidad es excelente y muy amigable en su uso

....ok, maybe my main reason I got this was because it was pretty rose gold, but I am over the moon happy with the way this runs! They say it’s what’s on the inside that counts, but this computer proves you can have the best of both!

its 2021 and they did not include a backlit keyboard, nor do they mention in the description that it is not backlit.

This is a great laptop in every way. Sure, you can get more if you spend more money – a backlit keyboard would be nice – but I understand and appreciate the trade offs that are needed to get you to this price point. Weight and battery life are outstanding, construction is solid, and the pure Microsoft experience is a pleasure.