Microsoft Surface Laptop Go - 12.4 Touchscreen - Intel Core i5 - 8GB Memory - 256GB SSD - Platinum

Would prefer a longer battery life. The keyboard is exceptionally good. I use it when I travel.

I ordered a new product and I got used. It was packaged newly but I know what I rodered. It was obviously used.

I purchased this laptop directly from Microsoft, as they have an excellent return policy (3x that of Amazon). I certainly didnt need to worry about that though.

It is shocking that a big company like Microsoft would sell these duds. I got 2 both stopped working after 3 months. One will not start anymore and I had to get a replacement (it takes 4-6 days to get one by the way) and the other just keeps popping up this annoying network error. There is no documentation out there for fixing it and it seems the tech support people do not have a clear solution. Just guessing. Furthermore they have this S mode which is essentially a suite of Microsoft products and its a bitch to get out of it say to run Chrome as a web browser ... and of course we have apps that need to run on chrome. So now we have to reinstall the windows OS in order to get out of S mode (this was advised after talking with Microsoft support for a couple of hours). So now I have to track down a 15G SD card to put the disc image on and do the reinstall.

Just bought one woth msft employee discount, sent to 3rd party ecompanystore and email after purchas says sent on behalf of Microsoft cic, wry poor customer service hung 4 times, no dispute resolution or complaint dept, laptop when charging even when turned off has a vibration felt only when moving finger on non keyboard, non mouse surface that’s feels like a current which makes it a hazard, cal customer service they said so many of the surfaces are being returned, water time, wasted effort and have to look for another one now if this return goes through, say no to Microsoft, never again.

Best computer Ive ever purchase.

I bought one for myself about 18 months ago, and love it so much I decided to buy one for my wife!

I went to Best Buy to buy this laptop because I didnt want to wait for delivery. Ive used this laptop basically all evening yesterday.

The Window 10 in S mode as it comes with the labtop makes setup difficult. I cant add home printer as easy as with other Surface devices. The MicroSoft support technician cannnot help to get it up either. Yes, we can Switch out of S mode, but wouldnt that defeat the purpose of getting a higher security with a new computer when price higher than old products?

This is a great laptop in every way. Sure, you can get more if you spend more money – a backlit keyboard would be nice – but I understand and appreciate the trade offs that are needed to get you to this price point. Weight and battery life are outstanding, construction is solid, and the pure Microsoft experience is a pleasure.