Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray

I would totally love this vacuum if we lived in a larger area. The suction is mostly great (although, when its going over the hardwoods, it leaves the debris by the rugs). Really, its one of the best robot vacuums that we have had. I appreciate that it maps the house and you can direct it to not go into certain areas. Its also great at maneuvering throughout the house. The largest issue that I have had is that I feel like I spend more time picking stuff up around the house than I would just running the vacuum myself. Overall, the vacuum works well, the suction is powerful, and it really does clean well. I recommend it for larger areas or homes, especially if you have a pet!

Good worker …we named our little helper, Vern, he has been a nice addition to the family and certainly listen fairly well. Our largest concern has been the mapping of the house, Vern gets confused too often based on what he is capable of. I clean out the filters at least weekly if not more often, we don’t have pets so must of the debris is general dust. The problem with the mapping seems that once I approve the map that does look correct and then I create and label rooms is when Vern looses his mind. Apparently he doesn’t like specific orders, just general orders:). I send Vern to clean the kitchen and he’s doing a completely different room. I send him to clean the entryway and he’s right on it. It’s very confusing how some rooms he understands and most he doesn’t. We did a factory reset on Vern which was concerning as the family had grown to appreciate his efforts and we were afraid maybe an alter ego would come out… safe to say, the new Vern seems to be on top of the mapping this time. We are hoping this will continue and we regret not purchasing and adopting Vern sooner in our lives. Well worth the purchase and I think with a few tweaks or firmware updates from Shark that Vern will move right up into a 5 star category.

I looked at pros and cons of many robo vacuums before deciding on this one. It cleans quite well—I’m surprised at how much it picks up! I could not go 30 days without emptying, but we do have the two shedding dogs and a fair amount of sand. My dogs have short hair. I can see how longer hair might be a problem. Even short hair can clog a bit if you don’t regularly open things up to clean out. I run mine once a day, empty every day, and have learned that I need to clean the filter and clean the inside about once a week. If you don’t have pets and live in a sandy area, you can get by with a lot less. The filter works really well—do clean it more often than recommended. My only real complaint is that the battery seems to need more charging than I’d hoped. I have had trouble getting connected to wi-fi, but I haven’t called in for help yet—that seems to be a common issue. I will look forward to setting times and doing spot cleaning once I can use the app. All told, I’m very happy with the purchase so far.

Its a good vacuum but for what its being sold for dont buy it. There are far better robots out there. If you want to stay with Shark go with one of their LiDAR robots. They track a lot better. Pros: Self empty dock works great. No-go zones. Great suction and good pickup. Easy to maintain. Good edge tracking. Cons: Doesnt work in the dark due to being a camera system. Doesnt clean corners well. Tracking is okay at best, doesnt know where it is sometimes. App is okay, used to be worse.

Just bought our second one. I would say the only thing I dont really like about them is they have no problem running over my feet. You would think the sensor with sense the human!

We have 3 dogs and they bring in a lot of mess. Especially when its rained and wet outside. The app is pretty good. It has some trouble mapping -- better to start it off in broad daylight with all the lights on. It will randomly stop (sometimes to recharge, other times to completely forget to do the kitchen, even though mapped) and will also get stuck on some apparently easy obstacles. (The robot texts me when its hung up, so glad I gave it a good name!). But it also magically gets out of some pretty tough spots. Grab a beer and sit back and watch. I set it to run it 6 days/week; more often is better for us (it wont do a major vacuum, but it will keep up if ran frequently.) I thoroughly clean it weekly. On the robot, I shake out the filter (or replace it) and rinse the collector. I also run the beater and the beaters keeper under water until clean. On the mother ship, I pull and rinse the dust bin, which gets bad if wet outside. I also soap and wash the two filters (or replace them). Its clear a lot of grit gets through the filters into the motor, so expecting a failure. For the HEPA filter, I have not replace it yet, but it sure shakes out a lot of dust. Then I air blast, wipe both down both, and polish the sensors. If I am out of town it consistently crashes within 6+ days (my wife does not clean it). I bet it would work a lot better and with fewer cleanings if you dont have dogs brining in sticks and leaves.

My review is not so much about product as it is about whatever distribution centers provide the product to Amazon. We have purchased 4 of these but it was only because we had to return 2 of them. The first return was because the item shipped was not what was ordered. The correct model number was written in pen on the outside of the box but that was not what was on the inside #2 return was for defective product. Kept getting an error about object was detecting robot was about to go off a cliff and to clean sensors - which I did multiple times before calling manufacturer support line who, while very accommodating were unable to help me resolve the problem. I should have suspected this was a previously returned product for a number of reasons 1. There were no manuals or setup guides as part of the package 2. Side brushes were already installed 3. Roller had dust and dirt 4. Dust container also showed signs of previous use as there was visible dust and dirt inside container 5. Film that covers sensitive areas was absent I want to make it clear, I do not believe this is an Amazon problem but rather one of the manufacturers distribution center. If they are sending returned packages without some type of quality control.....

This is perfect for me. I have three cats and have always had a hard time keeping up with the floors. Now they are always clean. I got the self empty because it was on sale and Im not someone who would be able to keep up with emptying the robot every day. The fact that I run it every day is an incentive for me to keep things off the floor which helps me feel less stressed. We do not have an open concept floor plan so I wanted a robot with mapping capabilities and it does a pretty good job of cleaning the whole lower level. The only reason I gave it 4 stars is because it skips one small area of our house (that it has mapped) and Im not sure why. I just get on the app though and tell it to specifically clean that area every few days. Ive gotten notifications that its stuck while at work and have been able to send it back to base from work and start the cleaning over. We have wood floors with two rugs, one medium height and the other is a shag rug. It does fine on the medium rug and the floor but it has struggled with the shag rug here and there. Like I said, still worth it. We didnt get the self cleaning brush and have had to stop it to clear a twist tie out of the brush but that isnt a problem because its easy to do and overall its still less work than sweeping the floors every day. The auto-empty is loud but on eco-mode the vacuum isnt. The cats are wary but not as scared of it as they are of the regular vacuum. If it is on sale again next year, I will get one for the upstairs.

I had an ilife V3 pro and my dogs (one short hair one long) killed it before we moved to a house with carpeting. I wanted a vac that could handle pets and carpet. This one does... OK. Not great, not bad. It cant do the cleaning of a full powered vac but is nice for days in between a good cleaning. It does work on carpet, not great but good. Hardwood and tile is just fine. As for the no tangle feature? I cant tell if it actually works or not as every day I get notifications that something has gone wrong and have to pull the sweeper bar out and detangle it. To me? Its worth the money, but has room for improvement. It does a great job of coverage and do love the catch bin. Battery life is good and love that if I set it to max power, it stays there. The app is easy to use, but the error messages tend to be vague. took me forever to figure out error 2 (an obstruction underneath). I thought it meant the lenses for ledges or obstacles. Instead it meant the beater bar was clogged.

I have some experience with robot vacuums, from an old roomba shop vacuum cleaner, to a recent Samsung robot vacuum. I lost my Samsung to the Marshall fire, so purchased this Shark robot vacuum to replace it. My wife & I had a Shark stick vacuum that we loved, so we thought to give the Shark 911S EZ a try. It cost only $299 at the time I bought it ~25 days ago. First, the good: The ability of the robot to return to the base and recharge, AND empty its (tiny) dustbin into the base stations dust bin is fantastic. I used the app to program the Shark robot to clean every day at 13h00, so the tiny dustbin doesnt over fill. (If you only vacuum once per week, the robots dustbin might choke before returning to evacuate contents to the base?) The app will actually develop a floor map of where the robot has cleaned. Tech support is available and the agents speak understandable English....but see below. Second, the bad: The software that drives this unit AV911S EZ appears to be glitchy. Ive made 5 phone calls for tech support in 25 days, spending well over 4 hours trying to get the robot to operate as designed. It was quite time consuming to get the robot, my wifi, and the app to communicate. I paid $299 for my model, which has the docking station and attempts to clean in a logical pattern as it builds up a map of your floor plan. This model does not have the AI (Artificial Intelligence) that some very similar Shark models have. This is VERY IMPORTANT, because when you set up the software, the app will ask to choose between AI model and non-AI model. They both have the same docking station, so do not go by the picture on the screen, just remember that AV911S EZ is not AI, so choose No. [Initially the robot would not return to its base. The tech support agent instructed me to delete everything and start from scratch. As the agent guided me through the set up, the question about AI came up and this 2nd time I choose no instead of yes. The end result was that the robot was able to return to its docking base.] There was still difficulty in pairing the app, the wifi, and the robot. By the statements made by the agent, I gathered that this is a glitchy process that must be repeated until it works. I wont recount the few hours of frustration when the robot would simply run out its battery and stall, as these may have been due to an incorrect set up. If you buy this unit, do yourself a favor and have the agent talk you through the initial set up of the software....there are several places where even a tech-savvy consumer is forced to guess what to do. Once the robot was paired over wifi with the app, I was able to set a daily cleaning schedule. The robot has rather weak suction compared to my previous Samsung robot, but as the Shark cleans every day, I think it gets a fair amount of dirt. Dont expect miracles: If you run an AC-powered floor vacuum over the rug after a pass by Shark robot, dont be surprised to see a HUGE amount of dirt in the dust cup of the AC vacuum. Its hard to objectively compare vacuum efficiency, but I can say that Shark robot picks up only half as much dirt as the Samsung robot (my previous model is no longer for sale, or I would have bought it again.) But... the large dust cup on the Samsung had to be emptied after every cleaning, whereas the Shark returns to its dock and transfers dust/dirt to the base station. Another bad point: The Shark needs a lot of attention. Several times during the past few days it has given an stopped cleaning with an app error message that its cliff sensors are blocked. I followed the cleaning instructions and see no dirt on the cliff sensors of this nearly-new unit. Another error message is that Robots bumper got stuck while trying to clean. Instructions are to clean the bumper and make sure it moves freely in and out. I see no evidence of obstruction in the bumper. I believe that these are software glitches. Ive spoken to the agents about software issues, asking whether these glitches will be fixed, and when. They seem to understand that the software that drives the AV911S EZ requires a lot of attention. They do not criticize their own product, but they thinly disguise the need to call in for tech help frequently. They urge me not to return the product to Amazon, but to file warranty claims. Im not willing to rely on the warranty. Why dont I trust the warranty? Because if the software is buggy and Shark doesnt intend to fix it, I would spend lots of time working with Shark tech support, until the time I spend far exceeds the time I wouldve spent vacuuming manually! Yes, the agents are patient and helpful. But at least three times theyve told me to uninstall everything and reinstall. This is quite time-consuming. My Shark model was significantly less expensive ($299) than the same model now (25 days later)... Now it is $420. Is this the same model, or is it updated? Who can say? I ask these questions but cannot get answers. Speaking to the point of excessive time: This Shark Robot saves time by emptying its dust bin into the base every time robot returns to the base. The robot requires you to keep your house neater than you might have in the past, as stray objects will interfere with the robots path--a blessing in disguise. But....I realize that in the month Ive owned the robot, Ive spent more time futzing with it than I would have spent simply vacuuming the floor and rugs!!! I love gadgets, and robot vacuums are cool, but I really want it the robot to SAVE me time. I am probably going to return this within the 30-day grace period because I dont want to be stuck with a product that may not ever be able to work properly. I would keep it if I had assurance that software bugs were being fixed, but it is not possible to determine this. Today, a decent product is not enough; everything seems to be software driven. If the software is problematic, the whole product becomes problematic.