Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray

Probably should have bought a brand new one. It was amazing when it worked. But buying refurbished is always a risk.

To start with the straightforward stuff, it is a fantastic product for those looking for something simple to keep their rooms clean when they cannot do this. I would not recommend it for super heavy cleaning of tons and tons of fur if you have a husky or another large shedder. I do not have any pets, so this was fine with me. I use it in my basement because it gets pretty dusty down there fairly quickly. It keeps it very clean, especially from all the debris knocked off of shoes. The app was, at first, minimal and did not provide much control over the robot. But they just recently released an update that shows a more clean interface, and it allows you to pause the robot if there’s an issue. Before there was no pause button, so it would be difficult to resume it when the robot would get stuck in a situation. It definitely takes more than a few runs to learn your room and to stop running into things. I have watched it slowly grasp where everything is, and it has finally stopped running into problems as much. It used to get stuck under my computer chair, but now it recognizes it and completely ignores it. It does an excellent job of cleaning dust, debris, and even little critters. There are 3 different modes to choose from when it comes to suction strength: • Eco mode is suitable for light cleaning around the rooms if you want to save the battery and such. • Normal mode works fine if you are doing a regular clean. I mainly use this mode because it cleans the best while reaching all rooms without running out of battery. • Max mode will cause it to lose battery much quicker, but it will clean at the maximum suction. This mode is excellent for these types of situations. However, I would not recommend using this mode if the area you are cleaning is large in size.

I bought this vacuum 4 months ago and its been one of the best purchases Ive ever made. We now have 2 golden retrievers and sweeping/mopping/vacuuming twice a week wasnt touching our floors. There were hair bunnies in all the corners of the rooms. I run this vacuum daily, sometimes twice a day. Its the hardest working member of my household and has a place in my heart for all it does for me ;) Huge time saver. Worth every penny. This was my first robot vacuum. I loved it so much I bought an old used earlier Shark model off Facebook marketplace. Def not the same. This model is much better. Having the dock to empty to is a game changer for a big home and lots of dog hair. Otherwise, Id be babysitting it all day and might as well do the vacuuming myself. It took about 2 weeks to see a change in it becoming more efficient as it had mapped out the house more. I love it. Cant say enough good things. Ill never not have one anymore.

Easy set up. Seems to work well. Fun to watch.

We haver had two Botvacs over past 5 years. Robot vacs are to do light cleaning, pet hair in our case. We still vacuum once a week. The shark works better than our most recent Botvac, which was a few years old. It is quiet, and self emptying is more helpful than I first thought it would be. Also faster. Last cost was much less than past Botvacs we have purchased.

My review is not so much about product as it is about whatever distribution centers provide the product to Amazon. We have purchased 4 of these but it was only because we had to return 2 of them. The first return was because the item shipped was not what was ordered. The correct model number was written in pen on the outside of the box but that was not what was on the inside #2 return was for defective product. Kept getting an error about object was detecting robot was about to go off a cliff and to clean sensors - which I did multiple times before calling manufacturer support line who, while very accommodating were unable to help me resolve the problem. I should have suspected this was a previously returned product for a number of reasons 1. There were no manuals or setup guides as part of the package 2. Side brushes were already installed 3. Roller had dust and dirt 4. Dust container also showed signs of previous use as there was visible dust and dirt inside container 5. Film that covers sensitive areas was absent I want to make it clear, I do not believe this is an Amazon problem but rather one of the manufacturers distribution center. If they are sending returned packages without some type of quality control.....

First time with a robot vac. Did research and read all reviews, pros and cons and decided this was best for price. Ran for first time today and here are initial observations. Will update as I use it more. 1) this is not a plug and play item. I did have to spend time going around the house taping down extension cords, moving small items that can get knocked over, and marking where certain items of furniture are because apparently if an item moves from location it was at when robot mapped area it will get confused ( there were several reviews that mentioned that as an issue so I just went ahead and marked items that tend to be moved like a coffee table, and chairs (I used little pieces of a tape called “ gaffer tape” which is excellent because it holds well but doesn’t leave ANY residue when removed. Available on Amazon. 2) the model number used on amazon for this item is NOT the same as the model number on the robot, important because when calling tech support if you give this model # they don’t know what you’re talking about. 3) Had no problems setting up and connecting to wifi. 4) ran it on ECO mode because some of the reviews said it was better while it’s still mapping the house -will map it faster because battery lasts longer. I HAVE PETS therefore endless hair and debris and was impressed with suction at the ECO level which is the least strong suction setting. I Won’t try the other two modes until robot finished mapping. 5) there were a couple of areas where it got stuck but after a min or two it found its way out on its own, probably best not to help it unless it’s stuck for more time 6) it lasted 2 hrs and had to return to dock to empty itself twice (2nd time there was an issue described below. at times it seemed it wasn’t going to find its way back to dock but it did. 7) when it went through living room it missed area between sofa and coffee table, however, after doing the kitchen it went back to living room and found the missed area. 8) TWO BIG CONS: the previous model RV1000AE (apparently the one I bought is pretty new as of DEC 2020) has a SELF CLEANING BRUSH which is supposed to prevent long human hair wrap around the brush as was a feature I really wanted because this household has long haired humans , this model DOES NOT come with that. It has what they call a multi surface brush which is basically a regular bristle brush where my long hair got tangled and i had to tear, cut it off brush. Big bummer. ACCORDING to tech support one cannot buy the self cleaning brush to attach to this model. You would think Shark would make the bots so you could switch brushes if you wanted. Also, in the first 2 hr run an error message to empty the dust bin in the robot ( not the base) came up. While the bot and bristle brush did a great job of scraping the pet hair off the carpet, it bunched up in the dust bin and the base was not able to suck it up the 2nd time, I had to manually empty robot dust bin. Big bummer. 9) You need BOUNDARY STRIPS to keep bot out of areas you don’t want it. This model DOES NOT COME WITH THEM, whereas the previous model does. Chintzy move by Shark. OVERALL I am happy with it. I hope the problem with the dust bin clogging to the point of not self emptying will resolve itself after continuous use. I have both carpet and hardwood floors ( on which I have area rugs) and it has no problem transitioning from one to the other. Even though it’s not perfect I can now have a daily vacuuming of my house without me having to do it (I have a very bad back and knees and there is no way I could vacuum every day). As the bot is not finished mapping I haven’t tried any of the APP features-scheduling or picking a specific room to clean— I’m hoping the APP will work well because that was one of the major complaints I read in all the reviews.....the reviews I read were for the previous model because at time of purchase there was only one review for this model. As of now worth the money, it was on sale for $499 when I bought it. 12/25 update. On original review I had given it only 3 stars, now I give it 5. One of the CONS mentioned previously seems to have resolved, running it every day means less pet hair and debris so the dust bin on bot has not clogged again. still have to check brush for tangled human hair and rip/cut it off but I have to do that with normal vacs so I can live with it. Bot finished mapping house after 4.6 hrs of running ( a lot faster than what reviews had complained about). IMPORTANT, it is best to have the “CHARGE N RESUME feature on while mapping if big house, mine is 1900 sq ft, so it completes map faster. This feature does not mean the bot will re start vacuuming after it charges, it just means it will resume in area where it stopped. Final floor plan was pretty darn accurate (lot of negative reviews about the mapping being inaccurate), also found it relatively easy to create rooms. Have an iPhone 11, don’t know if type of phone was the issue for those who complained about difficulty with the feature. I do wish there was an option to create CUSTOM room labels. When creating rooms I found it’s best to zoom the floor plan when creating room lines, otherwise the named room may not correspond exactly to the actual room. This feature is a must because bot only completes 80% of house on ONE charge, then have to wait 3 hrs, so if u don’t want to wait that long to get a specific room done ....... The actual run time on ECO mode is approx 1hr40mins not 2 as previously stated, and the charge time is approx 3 hrs. The dust bin gets emptied at least once during that time. Many times bot seems to be lost- it will do 1/2 living room then go to bedroom then go back to missed area in living.. not a big deal as it gets it done. BOUNDARY STRIPS- don’t know yet if the NO GO ZONE feature in APP can replace the use of strips- for big areas maybe, but I have strips around pet water bowl and I don’t think I can make that a no go zone so I don’t have to have the strips. Will experiment with that feature as I’m not thrilled about having boundary strips in certain areas. My silly dog was initially scared of the strips and wouldn’t walk over them to get to her bed. Dog doesn’t love the bot she’s a scaredy-cat so she goes outside when in use... it only took the cat 2 runs of bot before she realized it’s harmless... hope to see her riding it some day :-) .... I am still impressed about the amount of stuff this thing is sucking up on ECO mode, and it is not overly noisy.I can only assume the other 2 modes are suction beasts but probably a lot noisier and drain battery faster. Though not perfect, if one is willing to spend the time for set up and understanding it’s quirks, it is definitely worth the $$$ ...I’m very happy.

I think I’m being generous by giving it 3 stars. First, we have a large single story floor plan to deal with of about 2800 sqft, so I recognize this could be a challenge, but we’ve had a Neato Botvac Connected that handled it efficiently for years, though the robot itself wasn’t that reliable and I got tired of repairing it, otherwise, I’d definitely just buy another. Enter the 2nd generation Shark IQ AV1110ARUS we bought due to the good reviews and self emptying feature. The good: it cleans well and I like the fact that the self emptying bin is bagless, unlike the Roomba i7+ (I tried this as a replacement too). Also, the Shark wanders a bit less and bumps into things WAY less and much more gently than the Roomba. Lastly, it’s much quieter in all phases of operation than the Roomba. The bad: There are many things that disappoint me. First, the very short time between recharge even running at “normal” mode, forget about “max”, of about 45 minutes or so. Then, the unit will return to base and recharge before resuming, which takes nearly 3 hours!! In 8 hours of running, the unit only covered about half of the house at which point I had to send it back to its base for the evening, cancelling the rest of the house. Then there is the mapping feature of the app, which supposedly is much improved on the newer 2nd generation, but you wouldn’t know it from my experience. Yesterday, it generated a map for half of the house, which was pretty rough and not very accurate, but it was a map. So I labeled all of the rooms it found, set up no go boundaries, etc and assumed it would continue to evolve the map as it cleaned more. Nope. Ran it more, even let it discover new places which it went into where the previous map ran out, but it wouldn’t update further. I checked with support and once “accepted”, that map is final, it won’t continue to expand on it so I was told to delete it and start over. Basically, the unit needs to run for an indefinite period and happen to wander into every space on its own before you accept the map or else you start all over. For the record, the Roomba i7+ sucks too at this, Neato Botvac Connected so far puts them both to shame, except for mechanical reliability. I’ll be returning this unit and waiting until the software improves to the point of being more helpful than frustrating. There are plenty of superior robot vacs out there for much cheaper, just really wanted the self emptying capability.

Love it clean my floors excellently! this is my second one that I purchased one for the back part of the house and one for the bedroom and kitchen! sure takes a lot off your back when you don’t have to vacuum.

Great vacuum, east set up and use. I did have issues with installing the app and never got that cleared up, but works fine without it. It is a bit noisy and bangs into things…I like to have it clean when I’m gone. It doesn’t get stuck or get tied up into cords. It does a thorough job and cleans my 1600 sq for house on one charge! I love that it returns itself to the base and self empties!! Great purchase really