Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray

Love that I finally broke down and bought this. So good for pet hair and easy to clean out. Easy to program a schedule.

So I’ve had this vacuum for near a month now. This is my first robot vacuum. I can say without a doubt that I’m truly impressed. It 100% deserves the #1 Best Seller spot for robot vacuums. Although, it DOES have its CONS. Let’s get the cons out of the way. Let me preface, I have a mainly hardwood house, and it EXCELS, on hardwood, gets basically everything. Although, we have this really thick shag carpet in the living room, that the shark does not like. Sometimes I can rub my fingers through the carpet and feel little tiny crumbs or something, BUT; on the app, you can turn on the max suction setting which helps it a lot. Sometimes gets lost, and the map takes FOREVER to create on the app. Basically how it works is that after so many cleans, the Shark will have a map of your house memorized. I have been running it quite literally everyday for this past month, two months. Still no progress on the map progression. So I have no clue if it’s just me changing things around In the house or what but I really wish I could get that feature to work. *You can get around this by simply picking the vacuum up and bringing it to the room you want cleaned, start off at a corner, and press the clean button* Now the pros!, when I tell you that this vacuum literally gets everything, I am not lying. I empty it maybe every two weeks and there’s always big noice clumps of dust, hair, crumbs, etc. it truly is a phenomenal machine. Like the title says, it self empties, which is so freaking cool! I’m an extremely lazy person and good Lord that is so clutch to have. Anyways I hoped this help somebody at some point! Thanks Shark!

Its a good vacuum but for what its being sold for dont buy it. There are far better robots out there. If you want to stay with Shark go with one of their LiDAR robots. They track a lot better. Pros: Self empty dock works great. No-go zones. Great suction and good pickup. Easy to maintain. Good edge tracking. Cons: Doesnt work in the dark due to being a camera system. Doesnt clean corners well. Tracking is okay at best, doesnt know where it is sometimes. App is okay, used to be worse.

I boxed this to return then did more searching for information on how best to use it. Im going to keep it for now and just know Ill need to clean the filters more often than I thought. The self emptying feature is really a game changer for me. After using this daily for 2 weeks Im going to stay with my original 4 stars. Our downstairs is basically an open room, 1200 with living areas designated by furniture and area rugs. Mapping isnt a big concern for me as long as it gets it all done. I continue to be unimpressed with the suction, I always have to have it on max, which even then doesnt seem to be as good as the commercials claim. I do empty the dust cup of pet hair every few days, and so far I havent had anything in the dust cup on the vac itself which concerned me. Today I opened the Pre-Motor Filter - which says to clean once a month - and found thats where ALL the dust was. I was very surprised and dont know if thats good or bad. Im used to hair, dust and anything else on the floor all going into one container. I cleaned and washed the filters and will see if that makes a difference. This is more complicated than my other robots as there are several filters to maintain. My feelings after a couple of weeks - Im not as happy as I thought Id be - but the self-emptying feature is so great I can overlook some disappointments. No way could I go 30 days but a good cleaning once a week or so is so much better than daily I wont complain. ********** I was very excited when my new robot arrived this morning. Ive had iroomba which I loved, Neato which is a love/hate affair because I so dislike having to empty and clean the bin and roller at least once during a cycle. I thought this Self Cleaning Shark was my answer. Ive only used it one day so will change my rating if I change my mind. The plus: Even though it has bristles, pet hair did not tangle. It did a great job of picking up pet hair, that others have problems with. LOVE that self-cleaning feature! It had no trouble getting into and out of tight spaces Price was reasonable The Cons: Had trouble connecting to app; robot said connected, iPhone said connected, app said not. Finally just let it run and it figured out the connection on its own. Emptied the dust bin on the dock and there was hair, but no dust, no dirt - just pet hair. Medium suction. Emptied the dust bin on the vac itself and it held some but no where near the amount of dirt and dust the Neato picks up. In fact am running the Neato now and it is picking up the dust the Shark didnt. This Shark answered the problems I had with the Neato but the suction wasnt near as good. Ill try it on max tomorrow and see how it does. Guess it depends on whats most important to you in a robot vac.

I wanted to like the shark robot. It stopped working a little over a year and the warranty is only good for 1 year. It did an ok job. If I really wanted my floors clean, I would need to sweep and use my upright vacuum. But for ease it helped. At $500 price I would expect it to work longer than a year. I called Shark, and they offered me a 30% discount on a new vacuum.

Probably should have bought a brand new one. It was amazing when it worked. But buying refurbished is always a risk.

Started to make a loud noise after using it about 5 times. Looked online and followed possible resolutions to clean out dust bin, check wheels etc., but, did not correct problem. I was satisfied with performance until this occurred.

I have some experience with robot vacuums, from an old roomba shop vacuum cleaner, to a recent Samsung robot vacuum. I lost my Samsung to the Marshall fire, so purchased this Shark robot vacuum to replace it. My wife & I had a Shark stick vacuum that we loved, so we thought to give the Shark 911S EZ a try. It cost only $299 at the time I bought it ~25 days ago. First, the good: The ability of the robot to return to the base and recharge, AND empty its (tiny) dustbin into the base stations dust bin is fantastic. I used the app to program the Shark robot to clean every day at 13h00, so the tiny dustbin doesnt over fill. (If you only vacuum once per week, the robots dustbin might choke before returning to evacuate contents to the base?) The app will actually develop a floor map of where the robot has cleaned. Tech support is available and the agents speak understandable English....but see below. Second, the bad: The software that drives this unit AV911S EZ appears to be glitchy. Ive made 5 phone calls for tech support in 25 days, spending well over 4 hours trying to get the robot to operate as designed. It was quite time consuming to get the robot, my wifi, and the app to communicate. I paid $299 for my model, which has the docking station and attempts to clean in a logical pattern as it builds up a map of your floor plan. This model does not have the AI (Artificial Intelligence) that some very similar Shark models have. This is VERY IMPORTANT, because when you set up the software, the app will ask to choose between AI model and non-AI model. They both have the same docking station, so do not go by the picture on the screen, just remember that AV911S EZ is not AI, so choose No. [Initially the robot would not return to its base. The tech support agent instructed me to delete everything and start from scratch. As the agent guided me through the set up, the question about AI came up and this 2nd time I choose no instead of yes. The end result was that the robot was able to return to its docking base.] There was still difficulty in pairing the app, the wifi, and the robot. By the statements made by the agent, I gathered that this is a glitchy process that must be repeated until it works. I wont recount the few hours of frustration when the robot would simply run out its battery and stall, as these may have been due to an incorrect set up. If you buy this unit, do yourself a favor and have the agent talk you through the initial set up of the software....there are several places where even a tech-savvy consumer is forced to guess what to do. Once the robot was paired over wifi with the app, I was able to set a daily cleaning schedule. The robot has rather weak suction compared to my previous Samsung robot, but as the Shark cleans every day, I think it gets a fair amount of dirt. Dont expect miracles: If you run an AC-powered floor vacuum over the rug after a pass by Shark robot, dont be surprised to see a HUGE amount of dirt in the dust cup of the AC vacuum. Its hard to objectively compare vacuum efficiency, but I can say that Shark robot picks up only half as much dirt as the Samsung robot (my previous model is no longer for sale, or I would have bought it again.) But... the large dust cup on the Samsung had to be emptied after every cleaning, whereas the Shark returns to its dock and transfers dust/dirt to the base station. Another bad point: The Shark needs a lot of attention. Several times during the past few days it has given an stopped cleaning with an app error message that its cliff sensors are blocked. I followed the cleaning instructions and see no dirt on the cliff sensors of this nearly-new unit. Another error message is that Robots bumper got stuck while trying to clean. Instructions are to clean the bumper and make sure it moves freely in and out. I see no evidence of obstruction in the bumper. I believe that these are software glitches. Ive spoken to the agents about software issues, asking whether these glitches will be fixed, and when. They seem to understand that the software that drives the AV911S EZ requires a lot of attention. They do not criticize their own product, but they thinly disguise the need to call in for tech help frequently. They urge me not to return the product to Amazon, but to file warranty claims. Im not willing to rely on the warranty. Why dont I trust the warranty? Because if the software is buggy and Shark doesnt intend to fix it, I would spend lots of time working with Shark tech support, until the time I spend far exceeds the time I wouldve spent vacuuming manually! Yes, the agents are patient and helpful. But at least three times theyve told me to uninstall everything and reinstall. This is quite time-consuming. My Shark model was significantly less expensive ($299) than the same model now (25 days later)... Now it is $420. Is this the same model, or is it updated? Who can say? I ask these questions but cannot get answers. Speaking to the point of excessive time: This Shark Robot saves time by emptying its dust bin into the base every time robot returns to the base. The robot requires you to keep your house neater than you might have in the past, as stray objects will interfere with the robots path--a blessing in disguise. But....I realize that in the month Ive owned the robot, Ive spent more time futzing with it than I would have spent simply vacuuming the floor and rugs!!! I love gadgets, and robot vacuums are cool, but I really want it the robot to SAVE me time. I am probably going to return this within the 30-day grace period because I dont want to be stuck with a product that may not ever be able to work properly. I would keep it if I had assurance that software bugs were being fixed, but it is not possible to determine this. Today, a decent product is not enough; everything seems to be software driven. If the software is problematic, the whole product becomes problematic.

I cannot believe how much I adore this vacuum. I have 4 dogs and live on a farm. Vacuuming is a daily chore and I haven’t had to do anything since this thing arrived. Set up was easy. It runs daily and I empty weekly. Easy and so efficient!!

I bought this vacuum 4 months ago and its been one of the best purchases Ive ever made. We now have 2 golden retrievers and sweeping/mopping/vacuuming twice a week wasnt touching our floors. There were hair bunnies in all the corners of the rooms. I run this vacuum daily, sometimes twice a day. Its the hardest working member of my household and has a place in my heart for all it does for me ;) Huge time saver. Worth every penny. This was my first robot vacuum. I loved it so much I bought an old used earlier Shark model off Facebook marketplace. Def not the same. This model is much better. Having the dock to empty to is a game changer for a big home and lots of dog hair. Otherwise, Id be babysitting it all day and might as well do the vacuuming myself. It took about 2 weeks to see a change in it becoming more efficient as it had mapped out the house more. I love it. Cant say enough good things. Ill never not have one anymore.