Webroot Antivirus Software 2023 | 3 Device | 1 Year Keycard Delivery for PC/Mac

When I went to install Webroot it accepted my security key then stopped at scan your computer with the error that it could not connect to the internet. I am wired to the internet and was connected fine. When I went to back out of install it installed anyhow with a broken version. It said that it was an invalid copy. I sent a message to Support. Later decided to uninstall it and try again. It was not listed in Control Panels Programs list. Nor did it have an Uninstall option from the Start Menu. I had to Goggle it and search. There is a line command that you have to type in from the Run command to uninstall. I will stop going on about the details. Here is part of the reply I received from Webroots Customer Service today: Unfortunately, we were unable to locate your account data using the information you have provided. We are more than happy to assist you, but are going to need more information to do so. If you would please provide us with any of the following information, this should enable us to locate your account. 1. The registered name on the account 2. Current and/or previous email addresses you may have used with Webroot. 3. The keycode associated with your Webroot software. 4. The invoice number associated with your Webroot purchase. 5. The last 4 digits of the credit card used for purchase. 6. The date and amount charged, as shown on your billing statement. 7. The WBR number located near the barcode on the box or on your receipt. What the... ? They seem to be accusing me of stealing their software After going hours with out any virus protection and being inconvenienced with their buggy software they want all this information just to advise me? I was happy when I saw the message from them thinking I was going to get help. Then find out they expect me to jump through hoops to get this help. This is the first bad review I have written. Before if I didnt have anything good to say I just didnt leave a review at all. I always try to give Vendors the benefit of a doubt In conclusion I did try to install four different times more. Install continued to fail giving assorted error messages. Finally it spontaneously worked like a charm and I do have Webroot installed and working now.

Unfortunately, I was not able to install this software on my Mac with Apples M1 Chip. At first, it did install, but WebRoot kept saying to update to the latest version of the software -- It wouldnt. I would click on Update to Latest Version and nothing would happen -- no loading, no progress on an update being installed, no confirmation that an update was being updated, etc. Tried it on every which way on the settings within WebRoot. I then uninstalled the entire software from my Mac, and reinstalled it again but the download got stuck on an Authentication technicality. The reinstallation did not work. I had to completely remove the app/software from my Mac. Then I tried to install the software to my two Windows computer, and everything worked out well. I was disappointed because I initially purchased the software for my Mac. Another Con: If you need to install the software on 3 different devices, you will need 3 different emails to download each software on each respective device even though its the same product key code -- so annoying.

I could not get program to load and run on Mac. I found a support number, on line, and then received great customer support. It did take a while for the tech to get the program going but seems to be up and running just fine. BTW, it did load and run ,on Windows, in about two minutes.

The system was hard to install, the only thing I got out of this disk, my laptop crashed, so when I got home I called webropot.com/support. The middle eastern dude was rude. He stated that I needed to follow his instructions and he would install the anti virus. He took over my computer and started to say that my windows ten was corrupt, so I needed a new one . Money (cost) would fix the problem. I advised I just wanted the Webroot installed, nut he said that to do this I needed to buy the operating system. I declined, he was very persistent, but while doing this he locked my computer, when I logged out. I restarted my computer it went to safe mode, I could see the curser arrow moving. Needless to say I lost important documents, pictures of my grandkids. Amazon stated that they were not responsible. So I say do not buy software from AMAZON, nor allow a shyster to take over your computer, THEY A SCAM ARTIST WHO JUST WANT YOUR MONEY. beware

I like this product because it doesnt take your computer over when you install it. It has a small footprint, but does a great job. I use it on all my devices and have installed it on my in-laws computers as well. I definitely recommend. I tend to search the web when it is time to renew. I find I get better prices from other vendors than I find on the Webroot website.

When I installed it said it was out of date would not worktech support as I ordered this and when I tried to use it said it was out of date I ordered it on sept 28 now I am stuck with a virus protector that is of no use to me

I am pleased with the product I have been using this for over ten years. When I purchased the product again I was unhappy that I had to wait for a cd which was not necessary all I needed was the product keycode which they had sent me in the past via an email.

So much better than an AVG download I paid for thru Amazon. It was not a two year as advertised but turned out to be a free version that I paid 11.00 for. I’ll stick with Webroot also I’m no constantly annoyed by pop ups asking that I upgrade.

I disable their firewall and use Microsofts instead - my geek buddy said that was preferable. Great deal on line

Great product, but installation is always a pain. Even buying directly from Webroot didnt help. If you are renewing, and the keycode prompt doesnt come up, you have to press the gear button next to My Account to enter the keycode. You dont have to use dashes, but DO NOT use spaces!