Alpine Hardware Premium Heat Pump Drillless Drill-Less Window Air Conditioner & Heat Pump Bracket - Window AC Support - Supports Air Conditioners Well Over 200 lbs. - No Drilling 2023 Model

Did the job

Since the written instructions for the two-arm, heavy duty version (drilling required) of this bracket are almost impossible to follow, a good installation video is needed, but there are a lot of problems in Alpines installation video. Mainly, the sections showing how to install the connector bar are pretty screwed up - it shows the long hex bar being inserted at different locations. Also, in the section for the final installation (at 2:52 of the video), the connector bar magically disappears altogether. More detailed comments, with many of the flaws in the video, can be found at the YouTube version of this video (the two arm, heavy duty, drilling required version). Alpine did a really sloppy job with this video.

Pros: Its nice and really heavy duty. I can see this lasting a long time. It also has a built in level which was handy during installation. Cons: The setup 1) The paper instructions are not helpful at all. Thank god they had a setup video. 2) It is not easy to get the angle/Position of the arms correct. You have to unscrew the bolts, reposition the arms then screw it all back together again. You have to do this over and over again until you get the angle correct. Other AC Unit support brackets did not have this. You just pressed a button on the arm and it lets you reposition it.

In short, this wont fit windows with an outside ledge that extends farther out than the rest of the exterior. It seems that an exact angle is needed between the two arms to provide support, and the window ledge prevented that from happening. The rubber pad wanted to rest exactly on the bottom of the ledge and couldnt get any support without immediately falling. I live in a century-old brick building where each window has a stone ledge that extends out about three inches on the outside, and it about 4 inches high. No matter how I positioned this bracket I could not get the rubber pad to rest properly on the building. I repositioned and re-drilled three times but no amount of adjusting would let the rubber pad sit properly. All my measurements were correct from the listing and the directions, however because of the ledge none of the holes on the horizontal part of the bracket would allow me to mount it properly. It seemed that I needed the horizontal arm to be a little longer with one more mounting hole for me to be successful. The bottom arm has a metal piece at the top that juts out and that prevented me from using any of the holes. I assume this is because it needs a certain angle to provide support, however none of the angles or holes worked for me. Three stars because it seems like a really quality product, but I feel like ledges are fairly common and I expected this to have no issue. ---------------------- A tip for everyone: Also they have a YouTube video with installation instructions that is worlds better than the included directions.

The directions have you assemble things in a weird order that makes assembly very difficult. Also the side bars have to stick out a minimum of four notches cause they hit they each other and can’t go any closer. Also the metal is slippery and the ac unit moves easily, maybe if it was textured it would be a little more stable.

I would first like to say that my review is not base on the product itself but the inability to be able to use the product. I live in Canada and this was the perfect solution to installing my new 10,000 BTU A/C unit. I happley purchased the bracket and was excited to receive it after watching the video on how it was installed. Once I received the bracket, I started to look at the bracket and figure out how to install this in my 2 pain sliding window. I was having problems because based on the video, MY assumption was it went on the far inside lip of my window ledge but my friend who is a carpenter said that after watching the video that it goes between the 2 windows. That would make sense given where the bracket needs to sit. I miss judged based on video so I was unable to use the bracket (and the new A/C) for its intended purpose. Im not saying its a bad product but the video was perhaps miss leading. My suggestion is update the video and do a walk through in the video on how to PROPERLY install the bracket. Again, possibly because of the double windows and the gap being too small to install the bracket is the problem its difficult to rate the product itself. I suspect it IS a great product. Just not for my situation.

I personally dont want to leave this unsecured to wind not really easy to install but also not hard. Overpriced for what it is. to be fair though it is sturdy

I loved the product very much except the video does not match the paper diagram.

This support may not fit every window as soon as you put it together. In my case, I took the rubber feet off, and used hurricane anchors to hold them right where they need to be. That way I can remove it when I dont need it, and when I do need it, it is easy to install. The top section did not have enough height, so i mounted a 1/2 length of a commercial grade cutting board, that was cut to lay on the window sill. I bolted it all together so it was all one piece. When the 10,000 BTU window unit came, I laid it on the bracket, and it worked perfectly. I also had to make a foam piece that went around the bottom of the window to fill the gaps. I used hot glue to hold it together as I cut up the open cell foam to fit the open areas. I never wait for a hurricane to prepare for it. When something does not go as you like during a hurricane, fix it asap, dont wait for the next hurricane and realized that you never did it. I did not need this with a 3000 btu window unit, but 10,000 btu is a lot bigger and heavier, so his bracket had to work.

I purchased three of these brackets for use with window ACs ranging from 5000 to 12000 BTU. The bracket does take some time to assemble, then partially disassemble and reassemble once you discover that the legs arent attached to the frame exactly where they need to be to prevent the bracket from sloping toward or too far away from the house. I also noticed that each bracket, even with all bolts securely tightened, seems to lean slightly to one side. causing the AC on it to lean slightly to one side or the other. This is resolved easily enough by inserting a shim or two between the bracket and the bottom of the ACF on whichever side of the bracket is slumping. Note also that there is a gap of a couple of inches between the bottom of the bracket and the window frame that youll have to fill in or seal with something if you dont want horrific energy loss plus bugs, rodents, small birds, etc. joining you on the inside of the house. I think thats just how this style bracket works, though; as the windows in my house are installed flush with the exterior wall, and theres no exterior sill to which I can attach anything, Im moving forward with this item.