NeatReceipts Mobile Scanner and Digital Filing System for Mac

Have lots of problems with this Neat Receipt scanner. Doesnt want to scan the paper; keeps saying it doesnt detect the paper. Everytime I try to use it, I have to work for about 30 minutes plugging, unplugging, plugging, unplugging to get it to ever start working. Would not recommend it at all!

it is a great asset for the traveling business man, however, it is a bit slow. I upgraded for the desk top edition that is faster and easier to feed documents into. The software is fantastic and my CPA loved how organized I was -- at last.

I purchased the Mac version of this thing after someone told me that the 5.5 software version was actually useable. Well, the Mac version only goes to 4.1, but I understand there could be a different version scheme for Mac and Windows. No big deal. However, the Mac software is crap. Im running Yosemite on a 1 year old fully speced out iMac. Theres no issue that my hardware isnt up to the task. I tried to install the Neat software off their included CD; it crashed. I downloaded the latest software from their site, ran the installation and it crashed too. I tried again and was able to install the Neat software. Cool. I opened it up and tried to watch the introduction video. It wanted Flash. Ok, not really secure, but what the heck. After installing a new version of Flash, it still wouldnt play. So I found the video on YouTube and watched it there. Its almost entirely a commercial for the product I just bought, so pretty useless. I decided I was going to calibrate the scanner before I started on the pile of documents I wanted to scan. Open the Calibration window? Crash. Great, try again. Did it calibrate? Well, I have no idea if it calibrated or not because it crashed again. Fine, lets try scanning some documents. I did an ok job, but not as sharp as my 2 year old, 80 dollar Epson all-in-one flatbed scanner. I turned all the sharpness setting to max, and still not that great. Whatever, itll be good enough. Twelve scans in it developed a solid black line about 4 mm in width, running the length of the document that appeared in every scan. I took out the cleaning cloth and tried to run the cleaning program. Crash. So Im left with a $100 scanner that wont scan, software thats not intuitive (seriously, how do you edit the description field?!) and constantly crashes. So like my Mama always said about my girlfriends, you dont keep trash. I sent this thing back. I dont have a better scanner suggestion for you, but take heed of my pain and dont waste your time on this junk.

Hate having little pieces of paper receipts that road warriors have to deal with. I prefer to track my expenses as they happen instead of dealing with them all in one shot at the end of the month. This scanner is portable enough and has great resolution for documents. Has the added benefit of scanning to PDF files without necessarily importing them as a receipt. With respect to the program itself, Ive had no issues with it. In some ways I wish it was more customizable and more intuitive but for the most part it does exactly what I need. I know my accountant appreciates the tax categories assigned to the receipts. If you keep up to date on the versions, you shouldnt have any problems. Customer service was responsive when I had issues with the original scanner (1 yr warranty). In short, this does what is purports do do well and is the best game in town.

I have a stack of receipts - say 12 inches high and needed a way to scan them in. I thought this would be easier than typing them in. Well, it scans them BUT most of the data does not go automatically into the right buckets and you cannot read the scanned image of the receipts. So for EVERY receipt I am wasting time scanning in, editing all the missing fields and honestly I would have been better off just typing them all in anyway. Also, at least in an Excel or Numbers spreadsheet I can add all the fields I need for describing the receipts. You are limited to fields in the receipts database of the software. DO NOT think this was worth the purchase price. Would have sent it back but used reward points to buy it.

I was hoping it the software would recognize line items or item names on receipts to make it easier to find when searching. I have to manually input the important items on the receipt in the notes section to be able to find them in a search. Also, it loses connection to the computer frequently and i have to unplug and then replug it in.

I really wanted to love this product. I have been seeing the ads in magazines for a while - the little white machine with orange advertising. I was sold. I finally ordered it one day and followed the instructions. Calibrated and then ran a test scan with a form I needed to scan. All I got was weird spots. Tried to calibrate and trouble shoot. But gave up. I am a Mac user and I am used to being able to troubleshoot things after 2-3 tries. I emailed customer support and I got no response. Was really hoping for it to be awesome. I have to say I am really sad. Worst - I dont even want to bother putting it back in the box and returning it to Amazon. Am I alone?

The Neat Receipts for Mac portable scanner arrived in a timely manner. The device is easy to use and does not take up a lot of physical space. Should make 2012 a non paper cluttered year. Downloading the software for the program was easy and the tutorial was excellent.

Poor technical support team. I purchased the product at 2015 May. Two years now, the company want to promote its cloud software service, stop to support the hardware software. I bought a new computer, but once I installed into the old one. Even I uninstall the software from the old computer, I could not allow to transfer to a new computer. And I could not get a technical person to help me with the software installation. They repeat and repeat say the company policy. Dont like the company to push customer for paying more and more. I am going to look for other solution for this product.

Im glad I bought this one, though more expensive than some others. Good quality hardware and software. USB powers it. Update: Im now getting a vertical line on everything I scan. Cant find the original box with cleaning paper. Buying the cleaning kit with shipping would cost me >$15. But I dont know if cleaning would fix the issue anyway. Guess Ill shop for a different brand.