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astrostar
> 3 dayI purchased this printer after returning a Canon printer that failed right out of the box with absolutely no availability of tech support. So far the Brother printer is performing perfectly, and the price was right, much less expensive than the Canon I returned. The set up was easy and the on line manual (available as a pdf) was laid out very clearly. The printer has worked perfectly, so there has been no need to contact Brothers tech support. There are a couple of features I would prefer to have been done differently, but the printer works as it was designed to, thus the five stars. I am very happy with this printer.
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A.marie
> 3 dayThe quality of this printer is insane. When we first tried this printer out for the first time we couldn’t believe how great the quality was. It’s super easy to set up and there is an app you can use straight from your phone to print, even if you aren’t home. This does it all and I couldn’t be happier with it!
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Steve
> 3 dayThis is our 5th printer. All the others failed and seemed unfixable. This one was a last ditch effort, a more inexpensive printer that we tried out of desperation. It works! Ater two days it stopped talking to our router, so I turned it off for a day, started it up again and it has worked ever since. Its not built with quite the same quality as the $200-$400 printers, but it works, and thats all we care about right now. Well ride this little horse as long as it will carry us! Imagine... a Brother printer...!
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Thatcatdavid
> 3 dayPrint quality is almost dot matrix. Its hard to go from HP to this. I returned mine because it would disconnect from the router whenever it went into sleep mode.
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Neil Gross
Greater than one weekCustomer service cant help. Printer is worthless. Save your time and money. Printer FAX doesnt work. Cant get BLACK ink. After 6 months will NOT connect to computer. Drivers are NOT available. Would give -10 STARS if I could. NEVER BUY BROTHER AGAIN...
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Dr. Garry Medhurst
> 3 dayThis printer is great. But dont buy until you check the availability of the LC401XL black cartridges. They are out of stock in the whole country. Brother no help. Complaints on their website get form letter reply that they will be available in 2-4 weeks. Over a month now so seems they have no idea when they will be available. My printer is a necessity so I will have to purchase another, just not a Brother.
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tacos and books
> 3 dayI had zero complaints with this printer and I really liked it. But for some reason brother isnt able to get black replacement cartridges. Ive even contacted brother. So to me, its now useless.
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Melena
Greater than one weekI bought this in January 2022, I have tried to find replacement Black ink EVERYWHERE it is not available. I love BROTHER Printers but this is ridiculous.
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P. Urquidi-Wilson
> 3 dayTo hard to understand for older people.
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Sandy Erickson
> 3 dayIt is not an open the box and set it up - I did it myself but I had to set some time aside to do it