PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

I bought two of these to put on my sump pumps in the basement. They dont work half the time, and even when they do work the information they provide is inadequate. I really wanted these to work, but I feel like a sucker for owning two $160 wall outlets. Save yourself the hassle and look elsewhere for your needs.

I have had this for several years...it works well for me and allows me to monitor my well pump during storms. The Android app can be quirky but overall its a great tool to have

Update March 2019 - It has not started sending those alerts as I complained in the review below. Overall,I am satisfied with the performance of this device. I believe there is a lot of room to make improvements such as allow customers to setup custom notifications depending upon cycle length, # of cycles, time of day etc.. But overall I am satisfied and will rate it at 4 starts... for This unit doesnt alter for any sump pump malfunctions as it claims. It only monitors if sump pump is consuming electricity or not and just monitoring for how long or often it runs for. It doesnt even do the basic check of if pump normally runs for 30 seconds and t it gets stuck is one time it gets stuck and keep running for 15 minutes, it never picks up that. It has happened to me multiple times now, it never sends any alerts at all. To me its the most basic alert that it needs to send right away... Its waste of $150 for nothing....

I’m writing my PumpSpy review after using it for over two months now, and I’m very happy with the product capabilities, and peace of mind for my primary sump pump. Installation and use of the smart phone app (iOS in my case) was very easy if you follow the directions carefully. Be sure during installation to take time to test the alarm set and clear notifications for each of the monitored functions. PumpSpy Technical Support is only available by email, and they are very responsive in resolving issues. My original PumpSpy out of the box kept alarming on high water level even without the sensor attached, so PumpSpy sent a replacement under warranty right away, and it has been working fine. Similar to other reviews I read, I experienced issues with my WiFi network. I tried a WiFi range extender and that didn’t help either. Since PumpSpy monitors and alerts when WiFi signal is lost, I got loss of signal alerts all the time, and had to reboot my router every couple of days. I didn’t realize my WiFi network was that bad since I hadn’t been monitoring it that closely until I had PumpSpy to alert me when it wasn’t working. But then I realized other devices lost WiFi signal too when PumpSpy reported it. My solution there was to replace my old traditional WiFi router and range extender with a eero Pro 3-pack mesh router. That product is amazing, and resolved all my WiFi issues. I now have a strong WiFi signal that is almost as fast as a wired port, on each level of my home, and there have been zero interruptions. I haven’t had a PumpSpy WiFi alert since installing the eero! One thing that surprised me with the PumpSpy is how often my primary sump pump cycles. I really didn’t believe it at first until I timed it and observed it running and reporting the cycles. It runs hundreds of times a day after it rains. It’s interesting to see the cycle history to compare the cycles when it has been dry, or is raining. Overall, PumpSpy is a great product that does what it says it will do, but you might need to upgrade your WiFi, which you will also be glad you did!

Several problems installing & using. Still deciding whether I want to return it. Requires an app on your phone to connect & use. The app is clunky. The one step to connect the pump spy to my home wi-fi turned out to be an hour long ordeal. Once connected, it worked for a couple weeks then stopped recording the activity of my sump pump (though it still seems to be able to report high water or loss of internet). Their tech support claims its because my wi-fi signal is too weak. Typical; blame the customer! I know thats not true because my smart TV is located nearby & it can stream movies & shows without a problem. Pump Spy tech support told me I should get a wi-fi repeater; everyone Ive talked to thats used one of these says its a bad idea because it slows down the internet for your whole house.

The device itself seems to be working, hence my 4-star rating. If I had to rate the Android app and the installation process, I would give it zero stars. The app repeatedly asks for login (unlike other apps that remember you), and then churns and churns for random periods of time. Then it shows a black screen for another random period before showing the home screen. It also freezes at various other times during use. This is the first app Ive encountered that does not recognize the phones Back button as the equivalent of the Back function of the app. Instead, if you touch the Back button at the bottom of the phone, it throws you out and you have to log in again, and there goes several more minutes... The installation is also made hard by the fact that your phone must connect to the PumpSpy devices local wifi network (activated by pushing the button on the front of the device) to tell it how to connect to broadband via your homes wifi network; however, while your phone is connected to the device, you cannot create or log into a PumpSpy cloud account because your phone is not connected to broadband. Confused yet? Anyhow, after some effort, it all worked out and hopefully I will never have to do it again.

I’d give this 10 stars if it was a bit easier to get working. However once it’s working it’s good to go. Been using since I installed about 8 weeks ago...and my sump runs literally every 6 minutes. I’ve had a couple times where it disconnected from my internet but it reconnected itself within 20 mins. Not the products fault though-my router is on the other side of my house AND upstairs. I read other reviews about difficulty of install and thought I’d breeze through it. I didn’t exactly, but it was well worth it. I’d suggest making the instructions a bit more clear with exactly which app to download THEN make the app a bit easier to work with. Great product!

I have had a smart outlet for 2 years without problems. My neighbor bought one recently and we could not get it to work for more than a few days. Now both my pumpspy app and his has logged us out and wont recognize our login credentials. Called and emailed support but no response. Not hopeful.

My situation: Years ago, I had a 14 inch flood in my finished basement. Now, I have 2 sump pits. The one in the front of the basement runs less often but I still need to know what is going on. The one in the back of the basement has high volumes of water. I have 2 1/2 horsepower Zoeller pumps. I recently replaced both Zoeller pumps. The float switches last around 10 years. But as I started to examine the conditions in the basement, I realized that I would like a little more protection and I wanted to have a better understanding of what exactly is going on down there. So, I read about this PumpSpy Smart Outlet and realized that it could be a nice addition to my system. So, I bought 2 of them. Installation: Basically, you plug in the PumpSpy Smart Outlet into an existing outlet and male pump plug into the top female receptacle on the PumpSpy Outlet. It lights up in Yellow for set-up mode. Then you download the PumpSpy Android app onto your phone, connect it to your wireless network, add the location, add the device, and once it is online the top outlet will be a green light. Not terribly difficult to set-up but you will need to follow the instructions. Results: The Android app allows me to see how frequently the pumps run, how long the pumps run in each cycle, and the approximate gallons pumped. Now I know exactly what is going on down there with the pumps. Very nice. The best feature is that you can add your cell phone number to the PumpSpy Android App and you can receive text message alerts if anything is going wrong. If your internet goes down, you will get a text message. Most importantly, if the power goes out, you will get a text message as well. This is perfect for my situation since a power outage could lead to a massive flood in a bad storm. I also invested in the PumpSpy Battery Backup solution for the front of the basement which works off of the cellular network (not wireless). I will be adding a third Zoeller pump and it will also be using a PumpSpy Smart Outlet. How my system will work? The power goes out, I get a text message from PumpSpy. In a rain storm, the battery backup systems will last for 5-10 hours. I am installing a back-up generator, an inlet on the outside of my house, and an interlock device on my electrical panel. I get home and fire up the generator and my basement stays dry. The PumpSpy Smart Outlets are an integral part of my system that will allow me to make decisions based on the weather conditions. Love this product. UPDATE: i received a text message tonight from the PumpSpy Outlet: Excessive Motor Runtime. I checked the app and it looks like the pump motor was running continuously. Checked the pumps and the main pump was running but the water was NOT pumping out of the pit. I unplugged the main pump, checked outside and it turns out that the discharge pipe froze. I cut the excess pipe and used a heat gun to melt the ice inside the pipe. Plugged in the main pump and then it pumped and drained the pit. The PumpSpy App text message feature probably just saved me $300 because I never would have known that the pump was running continuously and it would have burned up eventually.

Update: 7/1/2022 - The cycle history has been restored in the latest app update so changing my rating and would go back to definitely recommending PumpSpy. I have used a PumpSpy for the last 3 years and up until a week ago, I would have recommended it to anyone. It has saved my basement from having water in it more than once. The feature that saved me from having water was the Cycle History. I could watch trends in real-time to see when my pump was running, how long it needed to run, estimated gallons of water it pumped, and total cycles for the day. I could also look at history from previous days and use that data to see if the cycles were getting more frequent or if they were getting further apart to indicate the water table was dropping. PumpSpy removed most of the functionality from the app on 6/3/2022. I can no longer see each time the pump runs, estimated gallons, or data from the previous day. Now it only tells you the number of runs for today and the last time it ran. You cannot see how much time elapsed between runs or an estimated number of gallons removed. With those key features being removed, I can no longer recommend this product. For the price, it is not worth the purchase if those features are not restored in the next app update. For me personally, it no longer has any of the functions that I originally purchased the PumpSpy product for and I have never experienced a company release such a useful product and then remove features after the purchase to cripple its functionality.