PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

I like the concept, however, the installation was a bit clunky. They certainly have room to improve the installation process. I would have given 5 stars if the application was a bit better and if the installation process worked more seamlessly.

I’ve had this product for several years now. A sump pump failure during a storm makes you find solutions, and I chose this, as my basin is too small to accommodate a backup pump. Physical installation was a snap. I can say that *when it works* it’s a nice product. I’d get reports on how much it was cycling and when, and I’d also receive power outage alerts which would be helpful. The problem is - this unit would go offline. Frequently. We occasionally get power drops where I live. Sometimes PumpSpy would come back up. Much of the time it wouldn’t. Restoring PumpSpy to operation was seldom easy. I often couldn’t log into the app as it would refuse my credentials. Since I use a password manager, I feel fairly confident that I wasn’t entering them incorrectly. Then at some point it would accept me. Then there are the times I tried to reset the device and start from scratch. Connecting it to my network would often take several time consuming attempts until it was successful. Finally, I use a security monitor on my network. It played nice with the literally dozens of items on it. Except for PumpSpy. Apparently this device is the lone item in my inventory to use a risky unencrypted connection that could leave my network open to malicious actors, and it would refuse to let PumpSpy phone home because of it. So…after several years of use, I have to say this product is not worth the price. I could live with every flaw this product has to offer except unreliability. I have too much to lose to depend on this frequently failing device, and I have to find another solution. My suggestion is that you should too

The PumpSpy Smart Outlet (PSO) is pricey, but worth the money with its promise to alert me to sump pump motor malfunction, pump jam, faulty switch, power failure, high water. My goal is to know when my primary pump fails, which means my battery-backup sump is carrying the load and I a few days to change out the primary. My PSO truly appears to solve my goal, but has only been installed for 30-days, which is too short to verify long-term performance. However, I am comforted seeing (1) pump cycles per day, (2) Cycle Length, and (3) Est. Gallons pumped. I emailed PumpSpy support to find out the metric used for Cycle Length (seconds) and what the procedure is to change WIFI equipment (push the reset button on the Smart Outlet). They responded via Email within 24-hours. The only con is Est. Gallons pumped is based on a 75-GPM pump and mine is a 50-GPM pump; therefore, my actual Est. Gallons pumped per day is 2/3 of what is reported in the app.

Setup in 5 minutes per directions. Will send direct phone notifications and sms. Only thing negative is it must use 2.4 ghz wifi (not compatible with 5.1 ghz) however 2.4 ghz works better at longer distances and through walls or across floors. Wifi signal is strong even though my router is on 1st floor and unit placed in basement. Monitors power, high water level float sensor, sump cycles and time sump on per day, and even estimates gallons pumped out per cycle and total per day. Can monitor multiple pumpspy sensors at multiple locations as well. Running app on android. 3 years later the unit has been solid. For example today halfway through tropical storm Ida, weve pumped out 700 gallons so far, with the main sump running every 8 seconds (thanks Pumpspy)! Note I would still recommend a hydrostatic backup sump pump (requires no power). During a prior storm with flooding we lost power. Pumpspy notified me immediately. Power was down for 8 hours, and the hydrostatic pump saved us.

Wow - this product is just awesome. We recently had our main and backup sump pump fail while I was at work causing some major damage to our basement. We knew about a much more expensive sump systems with similar capabilities as the PumpSpy PSO1000. Once I replaced my main and backup sump pump we decided to give this product a try. I am super happy about it. Setup: Super easy, if you have a smart phone and a good quality router it couldnt be easier. Installing the water sensor is very easy as well, just make sure if you have a main and a backup put the float between the two floats. App: What a great design for an app. I love how you can track the cycles your pump is on and it gives you a good estimate of the amount of water being pumped out each day. I tested the alerts an they work great. You will get a notification through the app as well as optional text alerts to the set phone numbers you desire. Overall, very pleased with the product. Only flaw that I saw was my backup AC charger was too bulky/large and it would not stay plugged into this outlet, which is fine, because I plugged that into a different circuit breaker.

Update: Tech support eventually reached out via Facebook messenger. They sent me another unit that had the same problem connecting as the first. Then a 3rd unit arrived, and I was eventually able to get that to connect. Now that it is connected, it seems to work well. _______________ It wont connect either automatically with the app or manually with a computer or phone. The website login option has been discontinued. Left a message on Facebook. but no response. Called and had to leave a message with no response.

For starters, our house is on a slope and we have a ton of water underneath so much that our pump ran almost every hour. I had several floods and wanted something to notify me and contacts of my choosing. For that, the pump spy works. The application UX could be better. The reason I cant give it a 5 star rating is because of the amount of false positives. For instance, after a recent flood, I said enough is enough and we installed a gravity drain and the sump no longer runs. Every once in a while Ill open the app to find out my sump pump has ran 10 consecutive days, its not possible! Emails to the company support were returned, i explained how are sump pump doesnt run and they assured me that the data is correct. Cmon!!! You mean to tell me on a pit thats no mostly dry that my sump pump is running? This is a disappointment. I really wanted to rate them higher. ***Update 11/4**** I was contacted by pump spy and offered a suggestion. Because I have the pump sentry inverter I needed to plug the spy into the inverter instead of the way I had it which was the inverter plugged into the pump spy. I had to purchase a 6 inch AC adapter for the pump spy to fit in the inverter. Hopefully this works better for me. Im changing my initial review to a 4 star. I will consider to monitor.

They have restored ability for app to track historical data thankfully. Otherwise there isn’t really much point to this device. Every once in awhile the app can’t see the device and I’ve had to delete and reinstall app. Apart from that if you want to know if your sump pump is working, how often, and even projected water out this is the only thing I found on the market. Worth the extra money upfront since there is no subscription needed.

I had a lot of problems trying to install this. It would not work on my phone (Samsun S8) using the app and not the manual mode either (through a web browser). I was able to install it with my tablet (Samsung TabA) not successful with the app, but did work with the browser mode. But even then i was not able to complete the installation fully. I was getting an error that my outlet serial number was not registered. After some help from the customer support they got it registered. Now the device is registered its still not working. The outlet is not reporting any information through the app. As of writing this review its 6/12/2022, last i heard from customer support was 5/18/2022. Additionally i bought this on 4/14/2022. And this thing wasnt working right and they assured me the device had 3 yrs warranty and that it would get addressed. My original plan was to return it within the Amazon return window but thats long gone. Now were stuck with $160 outlet with a green light. 8/19/2022 Update Back in July PumpSpy ended up agreeing to exchange out the smart outlet with a new one. I got the new one and it installed much easier than the original (mostly). However, there was still one more issue with the installation that wasnt going through until I was able to get a hold of customer support. Additionally the APP was generally not working. When trying to switch between the pages on the app, it would simply not load. After getting things mostly resolved with tech support I continued to have issues. Even after re-installing the app on my phone I had some issues with the pumpspy app showing pump information. The way i was able to resolve this was to clear the cache and the data for the app. So far everything seems to be working as described. However, Ive not tried to simulate a trigger for the level sensor or pump running too long. Im going to bump this up to a 3 star. Well see if the pumpspy continues to work as advertised. But the extended issues with the device and the app need improvement and the shear time it took to get resolved. The tech support person was very friendly, its the same person every time, so I think there is only one. I suspect hes overwhelmed. Update 10/26. Back in August, i tried to set the alerts to make sure i would get them. The alert I was most interested in was that i get an alert if the pump is stuck on. In some email traffic with tech support it was said that this device had the functionality (turns out it doesnt, more on that later). During this test of plugging in the pump to the outlet something malfunctioned and i was no longer seeing cycles. After some more back and forth, long delays/wait between communications. I got my 3rd pump outlet. Seems to be working ok for now. Pumpspy did show some good faith and own that the functionality of notifying for a pump stuck on was incorrect. In summary, it seems like a great product with a lot of frustrations. Its a small company with some qwirks to iron out. I hope they continue to roll out new functionality via updates (such as pump stuck on). Overall, im 50/50 on if Id buy it again.

Setup using the app is cumbersome (using Samsung Galaxy S21+), manual setup is probably the way to go. I never did get the app setup to completely work (got me about 90% there, still had to add the device in the app via the serial number), while the manual setup worked much more reliably in my testing. Instructions for both methods are included in the packaging. Some interesting network notes for those who may have more restrictive firewalls/network setups: 1. Outlet requires 2.4Ghz band for wireless communication, will not see 5Ghz networks. 2. Outlet seems to be hard-coded to use 8.8.8.8 as its primary DNS, and will not use DNS servers offered via DHCP. Thus will require UDP/53 outbound. 3. Outlet seems to communicate status information to the PumpSpy servers via TCP/8081. Thus will require TCP/8081 outbound. Text/Email/Push notifications seem to work fairly reliably. No immediate issues noted, and pump status information (water level and cycle info) seems to be communicated to the PumpSpy servers quickly. Time will tell...