PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

I had setup issues that required a factory reset. The app is pretty basic and has a few oddities. Overall works fine once you get it all set up. I did remove a star for the pump outlet being on top. Most sump pumps have a 90* elbow which renders plugging anything in the bottom outlet difficult.

My situation: Years ago, I had a 14 inch flood in my finished basement. Now, I have 2 sump pits. The one in the front of the basement runs less often but I still need to know what is going on. The one in the back of the basement has high volumes of water. I have 2 1/2 horsepower Zoeller pumps. I recently replaced both Zoeller pumps. The float switches last around 10 years. But as I started to examine the conditions in the basement, I realized that I would like a little more protection and I wanted to have a better understanding of what exactly is going on down there. So, I read about this PumpSpy Smart Outlet and realized that it could be a nice addition to my system. So, I bought 2 of them. Installation: Basically, you plug in the PumpSpy Smart Outlet into an existing outlet and male pump plug into the top female receptacle on the PumpSpy Outlet. It lights up in Yellow for set-up mode. Then you download the PumpSpy Android app onto your phone, connect it to your wireless network, add the location, add the device, and once it is online the top outlet will be a green light. Not terribly difficult to set-up but you will need to follow the instructions. Results: The Android app allows me to see how frequently the pumps run, how long the pumps run in each cycle, and the approximate gallons pumped. Now I know exactly what is going on down there with the pumps. Very nice. The best feature is that you can add your cell phone number to the PumpSpy Android App and you can receive text message alerts if anything is going wrong. If your internet goes down, you will get a text message. Most importantly, if the power goes out, you will get a text message as well. This is perfect for my situation since a power outage could lead to a massive flood in a bad storm. I also invested in the PumpSpy Battery Backup solution for the front of the basement which works off of the cellular network (not wireless). I will be adding a third Zoeller pump and it will also be using a PumpSpy Smart Outlet. How my system will work? The power goes out, I get a text message from PumpSpy. In a rain storm, the battery backup systems will last for 5-10 hours. I am installing a back-up generator, an inlet on the outside of my house, and an interlock device on my electrical panel. I get home and fire up the generator and my basement stays dry. The PumpSpy Smart Outlets are an integral part of my system that will allow me to make decisions based on the weather conditions. Love this product. UPDATE: i received a text message tonight from the PumpSpy Outlet: Excessive Motor Runtime. I checked the app and it looks like the pump motor was running continuously. Checked the pumps and the main pump was running but the water was NOT pumping out of the pit. I unplugged the main pump, checked outside and it turns out that the discharge pipe froze. I cut the excess pipe and used a heat gun to melt the ice inside the pipe. Plugged in the main pump and then it pumped and drained the pit. The PumpSpy App text message feature probably just saved me $300 because I never would have known that the pump was running continuously and it would have burned up eventually.

I love the functionality of this and, when it works, its great. The app was screwing up recently and tech support let me know it wasnt me and they were working on it. Thats all fine now. BUT, I keep seeing that my sump pump has 3 second runs between the normal 20 second runs. Ive been seeing this for about 6 months. Happens once or twice a day. I put in a new sump pump and, to my shock, started getting the same 3 second run notices. Not possible that 2 pumps by different manufacturers are each having these short runs. The Tech support guy thinks its a fairly weak wifi signal ~ 60db thats causing this. I suppose Id need to add an extender to test that. Otherwise, great product!

I don’t ever write reviews, but I have to for this product. I have a very active sump pump during heavy rains and then a couple days afterwards. Knowing that my pump is function while I’m away is by far one of the most stressful times for me. After having a pump fail and not know about it until it did thousands of dollars of damage, I had to find a fix. I bought the pump spy along with a battery backup pump. We just received a 2 3/4” downpour that lasted about a half hour. My pump spy was the first thing I checked as I was not home during this rain. As I write this review, pump spy has shown that my pump has cycled 68 times taking 841 gallons of water out of my pit. Is averaging about 12 gallons per cycle. If there is one product out there that is worth the money, it is THIS!!

Set up is pretty easy, need to not be on Wi-Fi for initial setup. Had to disable firewalls to keep the network from booting the device. Resetting to defaults is not very easy. Decent product but could use better setup guide and improvement

Overall this is a good product and I would purchase again. I did have the same connectivity issues, noted by others. System didnt want to connect to internet with 3-4 bars- I purchased a WIFI booster and it connected without issues. PROs: does what is says- monitors sump pump activity and alarms very quickly and reliably. CONs: the outlets are not tight- primary sump pump has no issues--back up sump pump has a heavy plug which has worked out of the outlet...a zip tie fixed this. Side note: this was installed on a new build house, which flooded prior to closing, when power was lost. So, I know the basement will flood if there isnt a workable pump system. I complained to the builder about the constant activation of the sump and was disregarded- I used this system via the app to show the builder that my pump was activating 2500+ times a day and discharging up to 27K gallons of water (Yes!!!!). The builder came out and found that a discharge line they installed was essentially recirculating water to the foundation. This wouldve burned out the primary pump and flooded my basement. This product, while expensive, does what its supposed to do.

I’ve been using this since mid-January and it gives me great peace of mind knowing that my sump pump is doing its job 24-7. It’s nice to know how much the sump pump is having to pump out, too! I have had short power outages and internet pauses but everything comes back online without a hitch. I just had a situation where the unit was still connected to the internet but not transmitting data to my app and I contacted tech support (via Facebook Messenger) and the support person helped me get it working again (on a Saturday even though tech support is supposedly only open M-F!). Just had to sign out the app and sign back in. Very happy with this product.

As of June 2022 I would have said not to buy but they brought back features. Background: I have 2 sump pumps in my house that run between ever 30 - 60 seconds each. This coupled with a very high amount of Iron Ocher in the ground has resulted in sump pumps dying every 6 months. They can fail in a couple different ways, always on or never on. I bought this unit because it can detect and send text messages when it detects either of these. Major issue 1. It stopped sending text messages when either of the pumps fail. I opened a ticket and they said they were looking into their carrier still nothing. * July 2022 update brought back features. Major Issue 2. After a software update they have removed any cycle history and you can only see how many its run today. I have anywhere from 1000 - 2000 a day per pump no I can only see how many as of the time I look no totals or history. I bought these because it would keep track of how much its running and save a total from previous days and I could see if there was an issue. * July 2022 update brought back features. Major issue 3. The plug socket is actually non standard and does not grip the sump pump plug which causes the plug to slip out and or spark due to poor connection. I had to manually mash the plug ends together to get it to stay in. Issues 1 and 2 are reasons for 1 star. If they fix their software I can live with issue 3 and I would rate it a 5 star.

The app is not great; Its slow and the setup is not intuitive. The module itself has a screw in the middle to secure it, but most sump pumps should be plugged in to a GFCI outlet which does not have a center screw. The socket itself seems loose and does not hold the plug in place well. And I would be concerned about what happens if the company goes out of business since it relies on Internet servers to monitor the pump. It works, but I have concerns.

Install process via the app was very clunky. The out of the box instructions didnt help AT ALL but thankfully someone else here in Amazon Q&A shared their steps. App feels very old, not well-maintained, kicks back to the username/login screen, and indicates bad password (despite saving it in a password manager). The detector ring that goes on the sump pump could have a MUCH longer cord What works well is when the app is syncing, it sends notifications when the sump loses power.