Shark AV2501AE AI Robot Vacuum with XL HEPA Self-Empty Base, Bagless, 60-Day Capacity, LIDAR Navigation, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi Connected, Carpet & Hard Floor, Black

Not easy to use, doesn’t pick up cat litter and hair, won’t connect to Wi-Fi, and dreadful customer service will sum up this review. I loved this vacuum the 1st week I owned it. We share our home with 4 cats so there’s some hair to be dealt with. I was excited about something to keep up with the fur in between my being able to run the “real” vacuum. Week 1 it appeared to do a good job. After that is when the major issue started. The fatal flaw is that hair not only get caught in the brush roller but it also gets caught up in the side of the roller where it attaches. This causes the vacuum to become inoperable until you do something about it. You end up spending a good 10-15 minutes with tweezers and scissors trying to perform minor surgery and remove the wad of hair to free up the roller. (In this amount of time I could have already done 1 room of my house). That’s problem #1. The other major problem is the absolutely horrible customer service they provide. The manual that comes with this is a joke. It basically tells you how to set it on the floor and turn it on which is self explanatory and could be done by my dumbest cat. There is zero information about connecting to Wi-Fi or this type of troubleshooting. When trying to use the app to pair nothing happens. I have tried 8 times. I have used the recommended 2.4GHz Wi-Fi and even tried 5GHz. NOTHING!!! My phone is updated to the latest software version so there should be no reason for this malfunction. I called customer service and read every number off the bottom of the vacuum plus gave a ton more info to a man who said he was transferring me to a service agent who could fix the problem and I would not have to repeat the info I had just provided. I waited on hold for 15 min, (after 3 minutes the “hold music” went dead) and no one picked up. I was concerned my call was sent to someone in a black hole so I hung up and called back. I then had the displeasure of speaking to a lady who had the I.Q. of a carrot and the customer service skills of a honey badger!! She started asking for all of the numbers for the vacuum and I explained to her I’ve already provided this and was just trying to be transferred. She continued to tell me there was no one to transfer me to. She then tried to help and her advice was to do everything that I’ve already done 8 times all over again. (Because the 9th time is the charm???) When I explained to her again that I have already done this 8 times and I’m calling for a different suggestion and some troubleshooting she then told me to turn everything off and back on again. I was aggravated and told her this has to be done to restart the process and again I’ve done this 8 times. She then told me to restart the Wi-Fi. I explained to her everything else was working fine with the Wi-Fi and since I tried to pair it right after it was installed this week and it continued to do the same thing I know that’s not it. She then told me if I wasn’t willing to do what she was telling me she would have to escalate my case and someone would call me back in 24-48 hours. I asked to be transferred to someone else and she said “there is no one else, you have me now”. The app also has conflicting information about how to use the Wi-Fi feature. I have waisted hours trying to make this thing work. The time you put into trying to fix/figure out software issues and picking hair out you could have vacuumed your house. DONT BUY!!!

Great product. Set up and used minutes after item was delivered. We love the Shark vacuum.

Maps easy and runs it’s course. But does nut vacuum that well leaves small bits and bugs. The Ben is only filled with dust after 3 months of use.

Maps out all the rooms so you can select certain areas to be cleaned. Really does a great job of cleaning with no tangles in the roller so far. 1 week

I love this robot. It is less noisy than a regular vacuum except when it empties (which is a short amount of time). I couldn’t believe all the dirt it picked up the first time I used it.

Prior to this one, I had an off brand robot that never truly mapped my house after the first time. I hesitated in getting another one but with cats, I needed something. I seen great reviews. I have used it now 3 times and it’s mapped my house and vacuumed everywhere with no issues. It does miss some of the cat litter But otherwise it’s great. It definitely decreases the time I spend cleaning the floors.

Why did I wait so long?! I love our robot vacuum. It is sort of like a little pet that sits in the corner patiently waiting to pick up the crumbs until you give it the command. We named ours Clean Latifah (or Queenie). She does a good job and we just love that it is one less thing to do. My house has never felt cleaner. Now if I could only get her to do the toilets! We got another one for the second story of our home and named her...Meryl Sweep! ;-)

I love everything about this vacuum! Mapped out my house and designated rooms on the app. I can set it to clean an individual room, the whole house or spot clean from anywhere with the handy Shark app. My floors have never been so clean. I set up no go areas on the app too, so he stays out of my kids rooms. Enter there at your own risk lol. They can vacuum their own room and I dont have to fear of this guy getting lost in their vortex of a room. However, if he does get stuck somewhere you get a notification on the app and you can locate him with the app too. It is also nice not having to empty him, he empties himself and I empty the been every couple of weeks and give him a good clean. Highly recommend this vacuum! Worth every penny, no doubt about it.

The app isn’t as nice as the roomba app, you can’t schedule cleaning multiple times a day. Or use it in other levels of a home. Hopefully Shark will improve the app soon. But other than that this beats my roomba in every other way. Quieter, more efficient, better mapping, less bumping and scuffing. It never gets lost, stuck or quits at a cliff. The whiskers spin slower so they don’t fling things around. The rollers don’t fill with dog hair and need cleaned every week and I have yet to come home and find it uncharged, hidden under a sofa and not on the dock. I did not think I’d like the auto empty feature but I do, very much. And I like that it’ll empty midway thru cleaning and go back to work. So much less dust when I don’t have to empty the tiny bin daily. I just wish these things cleaned pet hair just a little bit better and it’d almost replace my upright or stick vac….but that’s just not the case. But it helps.

No issues at all. Love this machine