Dyson V11 Torque Drive Cordless Vacuum Cleaner, Blue

I have been wanting a Cordless Dyson for a long time and i am not disappointed! The battery lasts very good except on Boost mode but that seems self explanatory because it’s going to full power to get deep into your carpet. You get about 14 min at full charge in this mode.

Were long-time Dyson users and have been generally pretty happy with their products. This V11 cordless product is so woefully underwhelming that I felt like I literally flushed $600 down the toilet. I just vacuumed this morning, and Im still pretty agitated from the experience so bear with me. It is winter and we have a yard. Leaf bits do get dragged in along with blades of dead grass. We have a Giant Schnauzer who doesnt hardly shed and two cats. Our floors are mostly bare tile and wood, tho we do have an 9x12 area rug in one area. Total area being vacuumed is around 600 sq ft. Not once this morning did I have to dump the (small) canister because it was full. i did, however, have to take the wand off, take the canister outside, slide it open, and dislodge hair and debris from the (very small) inlet hole between the wand and the canister. SIX TIMES! Not sticks or rocks or other hard objects...just blades of grass, some leaf debris, and a little hair. And, just to be clear, pulling out the visible blockage at the inlet wont do because there is stuff backed up into the internal wand centered in the canister. To get up into the center of the canister requires a thin stick or a coat hanger and a bit of finagling...all while holding this dusty canister outside where the slightest breeze causes a dust storm right in front of the person trying to unblock the canister. Ive come to the conclusion that Dyson engineers must have tested this on glitter in a lab setting while wearing hazmat suits. Oh, and lest I forget, if you have one of these rugs that has the surface cut at the same height, forget it. To keep this vacuum from bogging down on our area rug, this product has to be turned to the ECO setting which means there is barely any suction. In essence, I could sweep that rug with a broom and get more stuff off of it. It does do okay on sculptured rugs for what its worth. There are some good points about this product: highly maneuverable, good battery life, lightweight. In the end, tho, I could have gotten all that with a much, much cheaper cordless vacuum.

I purchased this vacuum in January 2020 for $467. It does a great job on removing pet fur from carpet. The attachment for furniture also works well. It does not do a great job on hardwood, laminate, or tile. Unless you vacuum slowly, debris is scattered by the roller brush. It would work better if this feature could be turned off for hard flooring. I’ve had this vacuum for just over 3 years. After about a year of use, a plastic part near the brush head broke off. See photo. Not a big deal. After about 2 years a portion of the housing near the trigger broke off. This left a sharp edge and exposed part of the trigger normally covered. See photo. A few months ago, the battery started to lose charge. What I used to vacuum on a single charge now requires a recharge. Today, the trigger failed. Turns out this is a common problem. This appears to be a planned design failure. The part is thin plastic. You can buy a replacement trigger for about $20 that is more robust. This is a known defect that Dyson won’t fix. Since the housing on my vacuum is already broken, the trigger is loose so this option may not be my best solution. I decided to spend $152 to replace the entire main body and motor. I may buy a compatible replacement battery. They are about half the cost of a Dyson battery. You would think Dyson would have a exchange program for batteries… Overall, this vacuum works. Just don’t expect it to last more than 3 years.

I received this top of the line Dyson vacuum and noted a problem immediately after charging. When I picked it out off the charger, it turned on without pressing the button. Then it worked normally for a few days before it stuck in the on position. We could still use it that way because it turned off when we put it back on the charger. Then, yesterday, it wouldnt run at all because it didnt have any charge. No amount of wiggling would get the charger light to turn on. Research on the Internet indicates that we have a well-known battery housing defect and that Dyson will fix it for free. Unfortunately, Dyson customer service is shut down for the pandemic. So, we cant use our vacuum until the lockdown lifts. When it does, we will have a very good vacuum. REVISED REVIEW: We finally got through to Dyson. They gave us a reference number, told us to take the vacuum and attachment to UPS (who would package it all up), and when we had a tracking number, to send that tracking number back in a reply to the message they sent us. We did this and had a new vacuum cleaner in three days. It works very well. Note: In the review above, I noted that the third problem we had was that it wouldnt charge. It turned out that problem was not the vacuum cleaner. It was the charger itself. The new vacuum cleaner came as a full package and we were able to change out the charger on the wall.

Purchased this vacuum looking for a premium product that would do the job well, have good reliability and in situations where there were issues, would have a good support team backing it up. Because after all, this is the premium option right? Unfortunately, this was not the case. The product lasted ~4 months with fairly minimal use and regular cleaning before the trigger began having issues. The product would turn on when you pull the trigger, but upon release, it would continue to run for 30 seconds to a minute before finally turning off the motor. We worked around it for a few days thinking it was just a bug or an issue but it continued this behavior. I was actually excited to contact Dyson because typically when dealing with a premium product like this, the customer service is top notch. Unfortunately again, this was not the case. The chat feature on their website would not work. It would take you through a script before asking you a question that would just error out. I ended up calling their support line where I had to jump through menus before finally getting to talk to someone where the immediate vibe was not how can we help but instead what do you want. I went through the issues with the representative where they informed me, that before they could do anything to even answer my questions, they needed to register me in their system. Fine, not a big deal. I went through the process of tracking down the serial number on my vacuum, communicating that to them over the phone, and telling them my information multiple times, only to be told that the product was already registered under a different name. I asked them how this could happen, and was told that the only way this could happen is if I was sold an open box product, which I will address later in this review. I told the representative that I had purchased it brand new from Amazon and that I would be happy to send them a PDF copy of the invoice from my original purchase (even though I dont think I should have to jump through this hoop for them to just make their $700 vacuum work as expected). The representative basically just said tough luck. If we cant register your product we will not answer any questions, you cannot speak to a support rep, nothing. I asked them what my options were and they said There is nothing we can do for you, you need to contact Amazon and have them replace the product. That was the end of my Dyson experience, I had already made up my mind that I would not be exchanging the product as I have no interest in ever owning another Dyson product if that is the level of their support. Now to Amazon ... I immediately went back and confirmed the listing that it was fulfilled and sold by Amazon (it was) and that the condition of the product was listed as New (it was) to make sure I hadnt made a mistake when ordering. Once I had confirmed this, I called Amazon to make the issue right. To their credit, they were willing to give me a refund, but told me that I was responsible for returning the product. I had to go purchase a box, pack it, and send it to them, even though the entire issue was their fault for sending me an open box product they had listed as new.

I really liked this vacuum for the first two years. But it does not hold up. Particular problem is with the on/off switch. First and foremost, after two years it wont turn off. Now it is inconsistent with turning on. Suction power was great at first but now quite poor. I bought an additional filter so I could use one while the other was drying from cleaning it. Now, even when clean, very poor suction. Great vacuum and so convenient, but I cant afford to buy a new one every two years.

I live in a small apartment with wood floors so a traditional vacuum is a little overkill. The Dyson v11 Animal fits the bill. It does a great job on cat fur. It’s numerous attachments make it very versatile and I especially like the different power settings. You can drain the battery pretty quickly while using the Boost setting. I recommend running it on Eco or Auto unless you need the extra suction for a particular job. I’ve had my v11 for just under 3 years and my only complaint is a few of the plastic parts are not built strong enough. I’ve had to replace the trigger twice and the main body that holds the trigger once. The latter was because the plastic posts where the screws inside attach break relatively easily. It’s not like they are exposed making them vulnerable to dings while cleaning, but all it takes is dropping it or having it tip over a few times and you’ll have broken screw posts. The only time it’s a problem comes when you have to replace the trigger. The good news is the v11 is easy to fix without having to pay Dyson to do it. I recommend buying a metal after market trigger, put it in as soon as the original plastic trigger breaks and then never open the housing again. There are videos all over the Internet that can walk you through the process and the tools you need to do it (like a long, thin, size 8 star screwdriver). So, all-in-all it’s a good vacuum with a few minor design flaws. UPDATE: Dyson has changed the way it manufactures the main body. They now cover the internal circuit board with silicone sealant. This means in order to install a metal trigger, you have to carefully scrape off the sealant with a razor or x-acto knife to get at terminal connections. Those connections must be disconnected in order to replace the trigger. I’m not sure why Dyson did this. A cynic would say it was to make it harder to self-repair or repair out of warranty, but I hope that was not their motivation.

...if Id known it was only going to last 2 and a half years. First off, let me say, its really easy to use. I hate wrestling with a vacuum cord, and between that and the name Dyson, I was sold. I was retiring and simultaneously letting of my cleaning lady go, so I saw it as an economy move. I have a velour sofa, and the Dysons upholstery attachment is the eighth wonder of the world. But its draw -- the ability to pick stuff up -- started to wane after only a few weeks, and no amount of removing and washing the filter seemed to improve it. Nonetheless, it made walking on my floor feel less like walking on the beach, so I kept quiet. Just lately, the switch has been acting up. First, it would stay on even after I released the button in the handle that makes it go. But briefly twisting the filter would cut it off, so I let it go. Today, it wouldnt start. At all. Whaddya want to bet a new switch will cost me $535? So maybe Ill look around, and maybe Ill buy another Dyson. That cordless thing and superb attachments are a mighty powerful draw.

Very pleased with vacuum, great for pet hair.

This is my second dyson cordless vacuum. I have 4 dogs. After trying to go a cheap route after my first dyson bit the dust, I lasted less than a month before buying another Dyson. The suction and technology is unmatched. One of my favorite attachments is the small beater. It makes vacuuming the couch SO easy.