Dyson V11 Torque Drive Cordless Vacuum Cleaner, Blue

NOTE: Update below... Just got the new V11 from Amazon. Shipping and packaging was excellent. Now onto the actual Dyson, the VAC itself is amazing!!! However, the Torque Motorhead was a big disappointment on my hardwood floors. The $100 Dirt Devil I have does a better job, but it’s corded, which is why I went for the Dyson. I heard so many positive things about the V11 that I assumed I was just using it incorrectly. Turns out I wasn’t and that the head it comes with isn’t great when using it on bare floors. I contacted Dyson and they said I have to spend another $150 for a bare floor head from the V10 model. Just a heads up for those with mostly hardwoods, look into a V10 package that comes with both heads as it’s a better deal. It comes with both heads and since the V10 is the last model, it’s much cheaper to boot! That being said, the suction seems good on this thing. With the front vent on the included head “closed”, this thing sucks itself to the floor!! Battery life on turbo mode is about 5 or 6 minutes which is enough to super clean a small or medium sized room. (SEE UPDATE BELOW) On regular mode I can do most of my house, which is amazing. It’s also pretty quiet. I don’t like loud noises so I wear noise canceling headphones and listen to music when doing things like mowing and vacuuming. I didn’t need them at all with the Dyson. Overall pretty impressive, just that initial shock of seeing debris left behind on the hardwoods makes me want to give only three stars. I’m hoping the new bare floor head helps. UPDATE: Ive been using the Bare Floor Tool for a few months now and it is 100 times better than the Torque Motorhead on bare floors. It picks up way more stuff and the battery life is more than doubled!! It can also roll over things (like Cheerios) where the Torque Motorhead will just push them around. Also Ive noticed that my bin is fuller when using the Bare Floor Tool, as if the Torque Motorhead was somehow leaving find dust and dirt behind. IF you have all bare floors, try to find a Dyson kit that has the vac and the Bare Floor Tool. The Torque Motorhead will be useless to you. Mine lives in the back of the closet now.

So Ive been using this Dyson V11 Torque Drive Cordless Vacuum Cleaner for a while and these are the pros and cons Ive found with the product. First of all, Ive used a vacuum cleaner that was nearly 100 dollars previously and had to sell it back because the suction power was just too weak. (It was made from China) Now that I’ve got it changed to this Dyson V11 product the difference all I could say is that it is crazy. There is a reason why people were buying this expensive product for a reason. And from this experience I was able to understand why people say expensive products are expensive for a reason. As I was saying, Dyson V11 series at current point has the strongest suction power in the vacuum cleaner market. When you are using this product, you wont feel any worry that this machine wouldnt have the capacity or the sucking power to suck something out from the ground. When I do use it, it even feels as if the vacuum cleaner is sucking the carpet fur itself and not just the dirt, thats how strong it is. In terms of the weight, some people do say females would have a hard time using it for a long time because of its weight. It is partly true, considering that Dyson V11 is not a lightweight compared to other cheap vacuum cleaners I’ve used. But this bit of weight actually brings more stability to cleaning and that’s what I personally felt more positively than the weight being something to worry about. The battery life so far is lasting good and you can change the modes(each mode lists the battery time left on the screen) to your own choice how long and extensive you want to use your Dyson. In the end, to me, this product was not a waste of money but a life lesson why you should buy a good product in the first place for a reason. Because it sure does its job well and Dyson’s warranty system is also trustworthy in this case for future problems.

Update: the picture is when I vacuumed RIGHT after my maids left having used their vacuum. Not all vacuumes are created equal. Vacuums dont get any better than this. Its absolutely perfect. I dont think Christ himself could have made a better vacuum! Ive owned MANY vaccums, including a $1,700 Kirby which I despise. Vacuuming is now my favorite chore. I have 4 kids and 2 cats and this baby tackles it all - hard wood, rugs, stairs, and carpet! Pros: - Cordless. Please folks, its 2021. There is NO reason you should still be using a vacuum with a chord. Cordless is AWESOME! Youll wonder why you waited so long. - CLEANS INCREDIBLY! People complain that you have to empty the canister too often. Well, maybe thats because its doing its job well, Karen. - Super easy to empty, easy to use attachments - I use this to vacuum my car, my couches, lots of things with zero issues. - Light weight, SO easy to maneuver, the head fits EVERYWHERE! Under, behind, sideways... I was concerned that I would miss having a flexible attachment to get the corners but with this you dont need it! It gets everything! - Auto adjust for carpet - I love this feature. It sucks stronger when you switch from bare floor to carpet. Brilliant! - Battery lasts 45+ minutes on normal setting. Thats long enough for me to vacuum my house twice! Unless your house is 10,000 square feet, you should be fine! Boost setting lasts much shorter, but I find it works so well on the normal setting that I rarely use boost. - Charges fast, hangs in charger nicely, small footprint in the room. - Did I mention cordless? Its dreamy, especially on stairs! Cons: - zero. Yes, its expensive, but its worth every.single.penny! This vacuum will change your vacuuming life!

I am writing this review from the perspective of someone who is in a wheelchair. I am paralyzed: I have no abdominal support, and my hands are weak—like 50% strength (C7 complete). Ill also mention that my house is carpeted, so that is its primary use. Ill leave performance reviews for others who have done much more testing than me (theres some great resources out there... a surprising number really). Upsides: First, let me say this: if youre in a wheelchair, corded vacuums are out of the question. Theyre heavy, theyre unwieldy, and the cord gets in the way all of the time. Thus, you need a battery-powered vacuum, in which case youre probably getting a lightweight stick vacuum. Stick vacuums are your best option if youre in a wheelchair. Theres no cord to get in your way, and theyre light enough to where you can just vacuum with one hand and maneuver yourself with the other. Maintenance is not an issue: its easy to empty the waste receptacle, and its easy to clean the filter. When it comes to using the extension stick or leaving it off, I actually find its easier to attach the power head directly to the vacuum and just lean over/forward to vacuum. This is an option that the Dyson V11 gives you, which other non-adjustable vacuums do not. If youre low to the ground (perhaps because youre short or because youre in a wheelchair) then you might not want all that extra length of the stick attachment, since it forces the head to protrude too far forward, which hurts leverage and becomes unwieldy. In contrast, if you live with a normal-bodied person who also uses the vacuum, then they probably want the stick on, so its good to have the option to leave the stick on/off when using the power head, which this vacuum offers. Downsides: To keep the weight down, the waste receptacle is quite small. This means youll have to empty it frequently. This is a problem inherent with just about all stick vacuums, so its something youll just have to accept. At least you dont have to purchase bags. The dust filter seems to get dirty very quickly (I have a dusty old house with two pets, so your mileage may vary). This is a good thing and a bad thing. On the one hand, its tedious to have to clean the filter so often (like after every full-home vacuuming). On the other hand, its quite effective at filtering dust, which is a good thing (less dust is expelled into the air). Its easy to remove and clean the filter, so no issues there. To use the vacuum, you must hold the button at all times. This is intended to conserve battery power, but it makes using the vacuum more difficult, especially when you have limited hand function like me. Luckily, however, you can buy a button lock from a 3rd party manufacturer for Dyson vacuums. However, itd be nice if they just had a click on/off method instead. -- In sum, Id say a stick vacuum is the best option for someone who is disabled and/or in a wheelchair. This Dyson was very expensive, but I have no buyers remorse. Its very good just on its own merits, and its great for me.

I have been wanting a Cordless Dyson for a long time and i am not disappointed! The battery lasts very good except on Boost mode but that seems self explanatory because it’s going to full power to get deep into your carpet. You get about 14 min at full charge in this mode.

Dyson log: We purchased a Dyson V11 Outsize cordless vacuum from Amazon. It arrived promptly as Amazon committed to. We unboxed it, read all of the instructions (you must download the owner’s manual from the internet; a warranty written in Spanish came with the unit; no English version sent.), and assembled the vacuum. Enjoy reading the warranty if you can. Why can’t one just say: if you break it and it’s our fault then we fix it and if you break it and it’s your fault, you pay for us to fix it? The next day, Tuesday, April 6, 2021, I called Dyson’s customer service line with a minor problem. A recording came on asking if I would participate in a customer survey after the call. I responded “yes”. I was then put on hold telling me that they were experiencing higher than normal call volume. I heard that message a large number of times during my 20-minute wait. There were no apologies for my having to wait nor a way for me to leave a return number. As my battery was running low, I hung up and decided to try their chat which I think uses artificial intelligence to respond. My problem was simple: one of my two recharger units sent with the V11 Outsize was defective. I plugged it in with a battery attached and it didn’t light up. I switched recharger units and its battery and unit recharged. I switched batteries on the recharger unit and it didn’t light up or charge. Of course, the outlet worked as I tried every combination to identify that the recharging unit was defective. Using the chat was also a frustrating experience just as waiting and waiting on the telephone line was. There was no option to report a defective part or unit, none. I was directed to a video that explained how to charge a unit, how to connect a battery to the vacuum, etc. After several very frustrating attempts at trying to solve the AI program just to report a defective charging unit, I again gave up in frustration. I then decided to email Dyson. A third very frustrating experience. By this time, I was fuming: pay almost $800 for a vacuum and I can’t talk to a human just to say: defective charger, send me a replacement. One interesting point is that every time a customer sends an email to Dyson support an automatic response comes back “Thank you for contacting Dyson. We are experiencing unexpectedly high contact volumes and increased response times due to the many challenges of recent weeks. We apologize in advance and truly appreciate your patience as we work to provide you a resolution within 24 to 36 hours.” Same “we are experiencing…” but at least now someone has apologized. The automated response was apologizing also for my problem with registering my product; I had no problem registering my wife’s product! So I responded again, much more frustrated this time and probably nasty by now. I left my model number, serial number, registration info, telephone number, the problem: DEFECTIVE CHARGER, etc. The email was signed by the Dyson online team. In my initial email, the automated response saying they would respond in 24-36 hours, and their actual response have the same minute stamp 1:17 PM on them. Amazing! I think their customer service was able to respond in the same minute as it was evident that no one had read my email! I replied to that specific e-mail from Gulam as he was requesting my serial number which was in the email I had sent. I said look below and again printed in very big font my serial number and sent it back to Gulam. I then got another automated response …. I then got another email saying they were unable to locate my account. Recall I had no problem in registering my vacuum by serial number. I sent them my wife’s email address for them to look that up, I got the automated response immediately then another email 17 minutes later from Fareeda apologizing for the problem and stating “It would really help us if you could send us a short video clip or pictures of the issue youre experiencing.” How do I send a picture of something that is not working? I sent Fareeda the following: “Fareeda, The battery recharger unit is DEFECTIVE. It doesn’t recharge the battery. No light blinks! NOTHING. On either battery, NO BLINK. The other unit works fine! Send me a new recharger.” I got the automated response again. Then I got an email from Dibya apologizing and giving me directions to repackage the Dyson, UPS would pick it up, and they will replace the V11 free with an equal or better product at their choice OR I could contact UPS and they would box it for me and ship it. Recognize that all I wanted was a $29 replacement recharger since that model included two batteries and two recharge units. A rain check would have been sufficient. I said to myself: how stupid can company management be in this day and age???? I reflected on my Dyson experience and I hypothesized that Dyson doesn’t know how to manage its retail and repair parts inventories. I went to their website and sure enough, they were out of the recharge unit and some other accessories. I was pretty certain that my hypothesis was correct. BUT to be completely certain I searched for a Dyson Service Center and I called them (The NORCROSS DYSON SERVICE CENTER). I explained the DEFECTIVE CHARGER PROBLEM. He stated: No problem! Come by and I will give you one free; it is covered by your warranty.” I stated that I lived a distance from his location and he agreed to mail the replacement. It arrived yesterday! Nice guy! There are a couple of lessons to be learned here. I learned my lessons; you can imagine what they are. BUT Dyson in order to save money doesn’t staff to answer customer telephone calls. Expect to wait! Expect to not get called back for the survey of their responsiveness on the telephone if you hang up in frustration. Sounds like a biased survey to me? Don’t expect their chat to know what you are talking about. They will tell you about self-help videos for this and that BUT no help if you don’t exactly match an item listed for responses. If you answer OTHER expect some nonsense messages. If you use their email system expect that you will get a different person responding each time and they will not have the benefit of the previous emails even though you responded to those emails. How could Dyson improve their service? First, staff your call center to service your customers instead of to save money. Quit blaming the pandemic for your poor service. Be proactive, ask for the customer’s phone number and DYSON calls them back. You waste your customers’ time and frustrate them. Have people that one can talk to immediately and get the right answer. Call the guy that answered my phone call to the service center in Norcross GA. He solved my problem in far less than 5 minutes! I tried to give him my mailing address and he stated: give me the email address and I can pull it up. He did in 10 seconds! Second, recognize that you (Dyson) are operating an antiquated PUSH inventory distribution system and read “It’s Not Luck” and/or “Isn’t It Obvious? Retailing and theory of constraints” by Goldratt to determine how to run an effective PULL distribution system. How do I know you have an antiquated PUSH inventory system? You have too much of some parts and not enough of others (look at the out-of-stock items). Where is that inventory? It is out at the end of the supply chain, at your service centers sitting on shelves waiting for a potential customer to have a unit serviced while you are offering other customers new products because you are stocked out in your central location. These Goldratt books are business novels; both are easy reads like The Goal and full of knowledge. The first thing you should determine is whether Dyson is in the business to make money or if Dyson is in the business to save money? If you are too impatient to read a book then go to the TOCICO website and there are many free videos on the basics of TOC supply chains. Find and view them. I hope this criticism is far better than any survey that you might ask customers to fill out. We have used the vacuum twice; the vacuum works fine. What do I give Dyson as a rating on Amazon? A 5 star for the vacuum or a 0 star for the customer service. You already know the answer if you read this far. I hope Dyson has read this far!

We had Dyson corded yellow ball vacuum for more than 15 years. It is powerful, sturdy and effective for carpet cleaning. Drawback is also obvious, it is big, heavy, and has long cord to deal with. We also have Milwaukee M18 vacuum, which has really powerful suction but extremely loud. They both show their age compared to this latest battery powered V11 design. The weight and balance of V11 torque drive is perfect. It is much nimble and maneuverable than Dyson ball, also much quieter than Milwaukee M18 vacuum. It is lighter than either and I can clean up all three floors using V11 without feeling much of strain on my arm. Shorter brush head enables cleaning narrower places such as area under the seats, furnitures, corners, etc. The rotating brush is gentle to the hardwood floor. The Dyson ball also has rotating brush but I usually hesitate to turn it on when cleaning the hardwood floor, thinking its brutal power may cause damage. V11 seems to handle the hardwood without any issue. when on carpet it will automatically rev up and can also do a good job cleaning it. When use other heads for suction only, it is obvious that V11 has compromised on suction power compared to corded Dyson and Milwaukee M18 vacuum. For cleaning car seats and carpets I will still grab Milwaukee. But if I want to dust off my records and CD / SACD collections, the gentle touch of V11 is well appreciated. In terms of battery life, we can clean up the whole house, 1st, 2nd floors and basement (hardwood and laminated floors) with one charge. If we still have large area of carpets V11s battery life will likely be shorter, since its brush will rev at noticably higher RPM when it senses higher resistance on carpet. For our user case, this is perfect vacuum. Its light weight, ergonomics, shorter brush head, decent battery life make it constantly be grabbed for use at home. We cannot say the same for corded Dyson or Milwaukee M18. It is a true enabler for frequent daily cleaning. Very happy about this modern vacuum! Update: after 6 months of everyday use, Vacuum stuck turned-on while trigger not pressed. I noticed there is gap between handle and battery pack in the rear, and battery can be pushed up to close the gap and trigger will function fine. Removed three screws and take out the battery from handle, the trigger has linkage that will push down on a button located on the battery. the weight of battery is being supported by single small diameter screw (M3?) inside the handle that mount the trigger assembly (that the battery is attached to), apparently the handles plastic boss cannot take that constant pulling and the thread got stripped eventually. When battery is misplaced it will somehow being turned-on by itself. I added thread locker to the boss and temporarily fixed the issue, however, after a few weeks it became loose again. A larger size screw or molded metal thread insert should be used to support battery weight and constant pulling during the use. There are a lot of creative design ideas in this vacuum but this mechanical aspect presented some opportunity to improve for better robustness. I will try to use epoxy to permanently secure the screw in its boss and see if helps. I hope the later version with removable battery design will not have this issue.

Strong suction… light weight…. Hopefully I will be able to say the same in a few months!

I bought this to see if I liked it enough to keep it, and in the end I did keep it, but here are the things I learned. First, my house is 2700 square feet with lots of steps. It’s also about 50% carpet and the other half hard wood or tile. I did most of the house in one full charge. I usually do half the house at a time anyway so the battery life is great. It took about 50 minutes for it to die (again doing carpets) so I’ve felt like the battery lasts as long if not longer than advertised. Also, I have 2 dogs so pet hair is everywhere. It works well to get the hair out of the carpet. We’ve only ever had cheaper dirt devils before so I don’t have much to compare to, but the suction was fine. I wasn’t blown away by it but have not noticed a difference which is impressive for a cordless vacuum. I saw a few people comment on the weight of it and it tiring out your forearms. I noticed the same thing especially while doing stairs. But it works great for stairs overall. The end is significantly smaller than most vacuums so doing a large living room takes a lot longer and feels sort of annoying. For me this is a worthwhile trade since I can get under and around more things now. One annoying piece is the stand that hangs on the wall. It has two spots to hang attachments and then there is a piece that clips to the vacuum for two attachments. It comes with 4 attachments but the stairs attachment doesn’t fit on either one so it has to be stored separately. Would be great if they could design a way to clip that in as well. I also read someone else’s review saying this rips off the wall. I screwed to a stud to be safe so it may be worth thinking about that when installing. Larger anchors could fix that as well if you don’t have a stud where you want this. Lastly the price...I’m keeping it so I guess that means I think it’s worth it. But I really am annoyed it costs so much. That is the biggest thing that keeps me from recommending it because I know a lot of people that just can’t afford to pay that much for a vacuum.

I am so pleased with this vacuum. It handles well and is so easy to use. The battery lasts a long time as well. I have only once had to switch batteries during a cleaning. The light for the hardwoods is great. You really see so much more dust and pet hair. I have recommended it to friends.