Dyson V11 Torque Drive Cordless Vacuum Cleaner, Blue

So... here is my issue. 1 - Dyson service and repair accused us of submitting our request to repair or replace our unit after it was out of warranty when, in fact, our original contact for service with Dyson took place 2 months before the 1 year mark. I was shocked by that accusation since I very clearly documented that the unit failed after normal use within 9 months. However, I did not take offense given my respect for the Dyson brand and reputation. 2 - I have gone out of my way to submit the unit for repair, driving 45 minutes to a facility on the far side of Orange County, after having had no response for over 3 months - which led to the warranty date issue through no fault of my own. At the Dyson facility, I and many other customers waited in the parking lot for over 90 minutes as the service hours posted on the Dyson website did not match those posted at the service facility. We all bonded, traded stories and patiently waited and waited in our cars. We were all polite and courteous with your one service tech who was clearly overwhelmed, understaffed and overworked. A very poor showing from a major global corporation. We then waited 3 months for the unit we brought in for repair to be fixed and returned. 3 - We accepted without raising a fuss when we were told the unit couldnt be fixed and that we had to buy a new part, going out of pocket for nearly $100. This was when we were again accused of having missed the warranty period, all without evidence and without consideration of the prior customer journey we had been on. But again, I bit my lip and accepted things given my respect for your brand and how much my wife liked her vacuum. 4 - Dyson took our payment of $95.00 and we then waited for 3+ months for the unit to be shipped, and never once did Dyson proactively send a notification of a delay or part unavailability. 5 - And... and is it now became to be the pattern of always failing to meet ever falling expectations, Dyson did not provide a confirmation that our $95.00 was credited to my account subsequent to Dysons inability to deliver the part ordered. 6 - Dyson then directed us to a new link - see email below - to order the part directly. 7 - We felt almost elated thinking that finally this saga would come to an end. But alas, no such luck. Following the link, we were advised that the unit part was not in stock and there would be no news for when it might be available. 8 - So, in summary, a wonderful Dyson vacuum that we spent about $800 on in January 2020, failed by the end of September, 2020. We are now in May of 2022. We have been Dyson customers for about two and a half years, but about 3/4 of that time period, we have been unable to use a very expensive vacuum, the high price of which would seem to justify a better than average experience across every facet of customer success. 9 - I am so very sorry to say that Dyson, across your entire service organization, success simply has not been achieved. And Im sad to say that given my passion for the engineering excellence of our product designs, I can no longer express passion nor any enthusiasm for the very low standards of customer support we have been subjected to consistently and without fail. 10 - I feel trapped and be compelled to order a part and keep waiting for when it finally becomes available. But in the meantime, I shall be tireless in letting others know of the dismal experience of being a Dyson customer. These expensive units can fail within 9 months and yet, once that happens, the entire organization from the web site, to supply chain, to onside customer support to website services, seems geared towards not fixing anything. With that type of execution standard, I will not be surprised to learn that our story is not the exception, but perhaps the norm. That would be a heartbreak given where the Dyson brand stood in our previous level of esteem, but alas, consistent with our much downgraded experience thus far.

I dont write reviews very often but felt I needed to based on negative reviews I read. I was hesitant to drop $600 on a vacuum because of the reviews, but most of the negative reviews have no merit, IMO. First of all, the vacuum is not that heavy...at 6.5lbs, its two pounds lighter than a gallon of milk. If you cant carry a gallon of milk around then youre in pretty terrible shape. Not only that, but when youre actually vacuuming, some of the weight is alleviated by letting gravity do its work. Second, having to hold the trigger down is not bad at all. You dont have to squeeze the d*mn thing as hard as you can to get it to run. You barely have to touch it to trigger the vacuums power. You can have a very relaxed hand while using this vacuum and not run into any issues. The different modes seem to work fine. Its pretty incredible how much stuff it picks up when its on turbo mode. Its true the battery doesnt last long when using it, but it has pretty good suction on auto so you really shouldnt need to use turbo too often unless you want to do a deep cleaning. I cant comment on the issue of the vacuum not working after a couple of months. Weve had it for two months and it still works, so only time will tell if that issue comes up.

Were long-time Dyson users and have been generally pretty happy with their products. This V11 cordless product is so woefully underwhelming that I felt like I literally flushed $600 down the toilet. I just vacuumed this morning, and Im still pretty agitated from the experience so bear with me. It is winter and we have a yard. Leaf bits do get dragged in along with blades of dead grass. We have a Giant Schnauzer who doesnt hardly shed and two cats. Our floors are mostly bare tile and wood, tho we do have an 9x12 area rug in one area. Total area being vacuumed is around 600 sq ft. Not once this morning did I have to dump the (small) canister because it was full. i did, however, have to take the wand off, take the canister outside, slide it open, and dislodge hair and debris from the (very small) inlet hole between the wand and the canister. SIX TIMES! Not sticks or rocks or other hard objects...just blades of grass, some leaf debris, and a little hair. And, just to be clear, pulling out the visible blockage at the inlet wont do because there is stuff backed up into the internal wand centered in the canister. To get up into the center of the canister requires a thin stick or a coat hanger and a bit of finagling...all while holding this dusty canister outside where the slightest breeze causes a dust storm right in front of the person trying to unblock the canister. Ive come to the conclusion that Dyson engineers must have tested this on glitter in a lab setting while wearing hazmat suits. Oh, and lest I forget, if you have one of these rugs that has the surface cut at the same height, forget it. To keep this vacuum from bogging down on our area rug, this product has to be turned to the ECO setting which means there is barely any suction. In essence, I could sweep that rug with a broom and get more stuff off of it. It does do okay on sculptured rugs for what its worth. There are some good points about this product: highly maneuverable, good battery life, lightweight. In the end, tho, I could have gotten all that with a much, much cheaper cordless vacuum.

My only disappointment is having to continue to hold down the on trigger. Everything else is perfect.

I had a small vacuum that wasnt seeming to pick up dirt anymore and it was a struggle getting anything done with it, having to go over the same spot several times. I also have a dog (great Pyrenees mix) that sheds so much I dont know how she still has so much hair on her. I bought a Dyson v6 for my mother yeas ago and we always enjoyed it and I thought I didnt want to pay for a dyson for my new home... well 7 months later I was fed up what I had. I debated a Dyson and a standard corded model but, the convenience of cordless it something I really wanted. I had several concerns about the Dyson, mainly: battery life, suction power (I have mostly wood floors but a very large area rug in the living room that gets dog hair embedded in it), price $$$. Battery life seems like it will be a non issue. I let it charge for 4 hours, and then I vacuumed my entire house and I only lost 1 bar. Suction power was more then adequate for my needs; in about 2 minutes my rug felt deep cleaned and that was without using the Boost mode. It pulled up every embedded dog hair, and a TON of dirt. The picture in my review is a photo taken AFTER I vacuumed the rug with my old vacuum. It is 2x past the max fill line which was shocking to me when I looked down! I did not expect so much dirt to be sucked up and so much hair. My rug feels new again. I then did the rest of my living room, my kitchen, three bedrooms, a long hallway and a bathroom. The swiveling head is fantastic, and I stayed in Auto mode the whole time. My floors feel like I swept and mopped them, they have that squeaky clean feeling. I finished all of those areas in the time it usually takes me to do kitchen and living room to a satisfactory level. No switching cords, no struggling with low suction, the swivel on the head got into every area I needed, and it is so lightweight. The downside to the suction power is I did needed to empty the bin 4 times. It really doesnt hold a lot, so that might be a concern to some. Also, with how much dog hair is around my house, it really wraps around the little post in the bin and I do have to reach in and pull it out to get it out. That is very annoying, but would happen with any bagless system and my dogs hairs (they are 2-4 inch long hairs). Still, a slightly bigger bin would have been nice. I also wish I didnt need to detach the stick to empty the bin but the clip on/off system makes it quick and painless. Bringing me to the concern of price. I still think its too much, and that is why I am giving it 4 stars. Its a great machine and I think it will fit most peoples needs, but I feel like it could cost less, or come with more for the price. I would love a drop in battery so that you could have two ready to go, for instance. I know from our previous Dyson (my mothers) that replacing the battery is a bit of a hassle and they DO die; I had to replace the D6 battery under warranty twice in a few years time. However, all that said, time is money. The convenience of cordless, suction power, lightweight, excellent maneuverability and getting my entire home done is less then half the time it used to take me and eliminating the need to pre-sweep some areas all made the purchase worth it.

I am so pleased with this vacuum. It handles well and is so easy to use. The battery lasts a long time as well. I have only once had to switch batteries during a cleaning. The light for the hardwoods is great. You really see so much more dust and pet hair. I have recommended it to friends.

Putchased a second one!! NOTHING CAN BE IMPROVED once you put a little dab of wax on the tube you must remove to dump the hair & dirt. This vacuum is seductive, “use me, vacuum now !! USE ME!! “ it silently screams! I leave it in corner by dining room and every time I pass it I want to vacuum the little tiny stuff that accumulates every day. I have 8 cats in the house, (some stay in different areas) and the power is so underrated. Make payments on this sucker, never EVER vacuum with that damned tether called a CORD again. You will never regret it and be glad this old 70 yr old lady spoke up. It even gets halfway under a king-sized bed!! Vacuum the remainder from other side of bed!! I have never used one of the cheaper sticks, but with two large Lithium batteries and all the accessories they cannot compare. My gawd, women, trust me. It’s worth every penny. 105° outside, yah gotta have AC. Dirt: yah gotta have THIS CORDLESS high-powered Dyson.

I am the vacuum King. I think I have owned every vacuum on the market and none of them were really that great . I have a regular large corded Bissell that I normally use but the damn thing is so heavy, its like trying to push a bus so I started using a cordless vacuum for my kitchen. I end up doing the whole house but it just wasnt strong enough and it only lasted about 20 minutes. Ive always wanted a Dyson but never wanted to spend the money thinking all vacuums are the well I am beyond shocked on how well this vacuum performed. I actually cannot believe it,used this vacuum for tile floors in my whole house and all the shag area rugs. I still had 60% power left and I had to empty it three times thats how much stuff it picked up when I just vacuumed 3 days ago, I have a dog that sheds unbelievably, its also light colored hair Im white top floor so you cannot see it but its there, its crazy. If I would have known it was this good I would have spent the extra money and got the top of the line biggest one they had , but I wasnt sure so $599 was enough . if I ever need another one I will be getting another Dyson. this is by far the best vacuum I ever owned. If anyone else says anything different they are nuts.

Purchased this vacuum looking for a premium product that would do the job well, have good reliability and in situations where there were issues, would have a good support team backing it up. Because after all, this is the premium option right? Unfortunately, this was not the case. The product lasted ~4 months with fairly minimal use and regular cleaning before the trigger began having issues. The product would turn on when you pull the trigger, but upon release, it would continue to run for 30 seconds to a minute before finally turning off the motor. We worked around it for a few days thinking it was just a bug or an issue but it continued this behavior. I was actually excited to contact Dyson because typically when dealing with a premium product like this, the customer service is top notch. Unfortunately again, this was not the case. The chat feature on their website would not work. It would take you through a script before asking you a question that would just error out. I ended up calling their support line where I had to jump through menus before finally getting to talk to someone where the immediate vibe was not how can we help but instead what do you want. I went through the issues with the representative where they informed me, that before they could do anything to even answer my questions, they needed to register me in their system. Fine, not a big deal. I went through the process of tracking down the serial number on my vacuum, communicating that to them over the phone, and telling them my information multiple times, only to be told that the product was already registered under a different name. I asked them how this could happen, and was told that the only way this could happen is if I was sold an open box product, which I will address later in this review. I told the representative that I had purchased it brand new from Amazon and that I would be happy to send them a PDF copy of the invoice from my original purchase (even though I dont think I should have to jump through this hoop for them to just make their $700 vacuum work as expected). The representative basically just said tough luck. If we cant register your product we will not answer any questions, you cannot speak to a support rep, nothing. I asked them what my options were and they said There is nothing we can do for you, you need to contact Amazon and have them replace the product. That was the end of my Dyson experience, I had already made up my mind that I would not be exchanging the product as I have no interest in ever owning another Dyson product if that is the level of their support. Now to Amazon ... I immediately went back and confirmed the listing that it was fulfilled and sold by Amazon (it was) and that the condition of the product was listed as New (it was) to make sure I hadnt made a mistake when ordering. Once I had confirmed this, I called Amazon to make the issue right. To their credit, they were willing to give me a refund, but told me that I was responsible for returning the product. I had to go purchase a box, pack it, and send it to them, even though the entire issue was their fault for sending me an open box product they had listed as new.

I have only had the vacuum a few days and I absolutely love it. It has strong suction and different ranges of suction so if I want a suction boost I can get it, but the regular suction is strong. I love that it gets around my chair legs because of its maneuverability. Amazing maneuverability. You can stand in one place and get around all the chair legs without having to move around to each side like you would with a regular vacuum cleaner. It gets under my kitchen cupboards where my old vacuum didnt fit. With my regular vacuum I had to stop and install a flexible hose and keep pulling the vacuum around to use the short hose that was attached which is awkward. I can go from carpet to floors and it automatically adjusts. The tools are fantastic! Any changing of tools is quick and easy, much easier and quicker than a regular vacuum and there are many more tools. I feel like I am getting all my vacuuming done faster from living room to kitchen to stairs and the special cleaning such as under the kitchen cupboards, under dining room chairs, tables, stairs, blinds, shelves, upholstered furniture, door tracks, around the dryer, etc. I would have skipped alot of that with my old vacuum because it was too time consuming and inconvenient. The handheld option makes alot of those jobs so much easier than trying to pull a vacuum around so you can use the flexible hose. There are many tools that come with the vacuum that are so useful. The vacuum is lightweight so it is great for stairs and much quieter than my old vacuum. I have never run out of power before I have finished vacuuming. It is hot here because it is summer and the motor puts off a light breeze and cools me off while I am vacuuming. I like the LCD screen which shows how much power I have used and how much I have left. It also lets you know how much power you have for the level of suction you choose. If you use the Power boost for all your vacuuming you would run out of power a little earlier than if you use the regular or eco suction but I have never had to. It charges within a few hours so it is always ready to use. I am so happy I made this purchase! It is a great vacuum. It is expensive. That is the only slight negative I can think of.