Dyson V11 Torque Drive Cordless Vacuum Cleaner, Blue

So Ive been using this Dyson V11 Torque Drive Cordless Vacuum Cleaner for a while and these are the pros and cons Ive found with the product. First of all, Ive used a vacuum cleaner that was nearly 100 dollars previously and had to sell it back because the suction power was just too weak. (It was made from China) Now that I’ve got it changed to this Dyson V11 product the difference all I could say is that it is crazy. There is a reason why people were buying this expensive product for a reason. And from this experience I was able to understand why people say expensive products are expensive for a reason. As I was saying, Dyson V11 series at current point has the strongest suction power in the vacuum cleaner market. When you are using this product, you wont feel any worry that this machine wouldnt have the capacity or the sucking power to suck something out from the ground. When I do use it, it even feels as if the vacuum cleaner is sucking the carpet fur itself and not just the dirt, thats how strong it is. In terms of the weight, some people do say females would have a hard time using it for a long time because of its weight. It is partly true, considering that Dyson V11 is not a lightweight compared to other cheap vacuum cleaners I’ve used. But this bit of weight actually brings more stability to cleaning and that’s what I personally felt more positively than the weight being something to worry about. The battery life so far is lasting good and you can change the modes(each mode lists the battery time left on the screen) to your own choice how long and extensive you want to use your Dyson. In the end, to me, this product was not a waste of money but a life lesson why you should buy a good product in the first place for a reason. Because it sure does its job well and Dyson’s warranty system is also trustworthy in this case for future problems.

Im still new to this vacuum. So far Im enjoying it. I gave it 4 out of 5 stars because I like it very much with some minor down-sides (see below). The charge seems to last more than long enough to do my entire 1500 sf, 3 bedroom, 2 BA house. The suction seems strong. I enjoy the feature that lets the vacuum adjust its suction depending on the surface (hard floor versus rugs). Unlike some people, I dont find the need to hold down an easy-to-operate button to keep the power on a problem at all; it means that the vacuum only runs when you want it to. I share the sense of some reviewers that it would be better if the vacuum more easily stood by itself. I havent yet looked into the question some folks have raised about the desire for a more easily swappable replacement battery, since the battery doesnt run out of juice during my whole-house vacuum. Also, Im a small person without huge upper body strength and Its not particularly hard for me to operate this machine one-handed. However, its a little heavier on the wrist than I might have anticipated. I also appreciate the swivel head, which lets me maneuver into spaces I wouldnt have thought the regular attachment could accommodate. I havent yet experimented with most of the attachments so cant comment yet on those. All in all, this is a most welcome change from my (high quality) canister vacuum - so much smoother and easier, none of the awkwardness of plugging, un-plugging, inadvertently yanking the cord out of the socket, etc. The convenience felt worth the difference in price.

I just sold a year-old Miele C3 to get this and Im glad. The Dyson seems to have better suction power on hardwood and carpet. Its cordless too. That was my biggest gripe about the Miele. Its corded and the cord is SHORT. You had to pay extra for a sensibly-long cord...LOL. Another thing with the Miele is that it rolls on 3 wheels. Id often find it rolling over on its side. Oh, and it used bags too. I didnt bother reading the directions with the Dyson. It was easy to assemble and easy to use. The motorized unit connects to the tube wand and that connects to the actual vacuum attachment that is on the floor. It powers on with one button. Clean-out was just a matter of a simple, physical button as well. The only thing that could be improved is the width of the vacuum attachment so you can clean more area per swoop/glide. That wasnt a deal-breaker for me and Im glad I spent the money on the V11

PROS: - The suction is as good as our kirby and Oreck 1300. It beats both when you add in its maneuverability. Really impressed. - I thought holding in the switch would be an issue but it isnt at all. Its very light. In fact, its hard to even pick it up without turning it on. - Battery life is amazing. Ive never run it down, even when I did all the hardwood and tile on boost mode. - LOVE Auto mode. Genius. CONS: - I found small particles like litter get spun out from the torque head on tile. So I purchased the V10 soft roller head for hardwood and tile (Note that Auto mode doesnt work with it). - The weight gets to me if I do all the hardwood and tile floors at once, and our house is small (1500sqft w/~60% tile or hardwood). Part of it might be the wheels on the V10 soft roller head move *so* easy I think I expend more energy just keeping it where I want it. Maybe thats why they got rid of it on the V11. I dont have an issue with the weight when using the torque head on carpet. - I dont like the brush attachments on the dyson. The bristles are just one row and have large gaps which lets a lot of air escape, significantly reducing the suction. I was surprised at this. I looked for aftermarket brushes but they just copy the dyson design. Luckily one of my old brush heads fit. - This is so convenient I find that I vacuum more often A tip I found for rugs - put it in Eco mode and open the vent in the torque head (red switch). Then it doesnt pull the rug up into the torque head. That works just as well as the soft roller.

The Dyson V11 Torque Drive Cordless Vacuum is a top-of-the-line cleaning machine that offers powerful suction, intelligent sensors, and a convenient and sleek design. With its ability to adjust suction power and battery life based on the surface being cleaned and a large 0.2-gallon bin capacity, it can tackle any mess with ease. The vacuums versatility is further enhanced by its ability to easily swap brush tools and its support for multiple surfaces. One of the standout features of the V11 is its dynamic adjustment, which adjusts suction power and estimates battery life based on the resistance of the brush head. This allows for a more effective cleaning experience. The vacuum also has an LCD screen that displays battery life and suction power, allowing users to easily switch between Eco, Auto, and Boost modes. Most the time im in auto though versus boosting or eco.

I am so pleased with this vacuum. It handles well and is so easy to use. The battery lasts a long time as well. I have only once had to switch batteries during a cleaning. The light for the hardwoods is great. You really see so much more dust and pet hair. I have recommended it to friends.

I love the power and the versatility of using the V 11. I wish it would’ve come with a buffing head as well. That had cost $98. But, I will eventually end up buying one.

I replaced my old upright Dyson with this vacuum and was amazed at how fast the canister filled up- ok, part of the reason is that it’s a pretty small canister, but it’s super easy to empty so that’s NBD. But I had vacuumed my rooms just a few days prior with my old vacuum and the first pass through the room I had to empty the canister Twice! It is so lightweight and makes a cute little ‘thoonk’ sound when you release the trigger you might find yourself looking for excuses to clean.. I know that sounds sales-pitch-y but I’m a procrastinator and now I notice that I use the Dyson as the excuse to not do other things instead of the other way around. It’s kinda weird! The accessories are good, especially the smaller motorized head, and so far the ‘no tangle’ claim has been accurate on both motorized options. And even at 5’6” I’ve been able to reach most cobwebs in the corners of the high ceilings. (I’m trying to convince my mother to let me buy one for her, she’s older, and I think this would be perfect for her -and her pets too!)

Update: the picture is when I vacuumed RIGHT after my maids left having used their vacuum. Not all vacuumes are created equal. Vacuums dont get any better than this. Its absolutely perfect. I dont think Christ himself could have made a better vacuum! Ive owned MANY vaccums, including a $1,700 Kirby which I despise. Vacuuming is now my favorite chore. I have 4 kids and 2 cats and this baby tackles it all - hard wood, rugs, stairs, and carpet! Pros: - Cordless. Please folks, its 2021. There is NO reason you should still be using a vacuum with a chord. Cordless is AWESOME! Youll wonder why you waited so long. - CLEANS INCREDIBLY! People complain that you have to empty the canister too often. Well, maybe thats because its doing its job well, Karen. - Super easy to empty, easy to use attachments - I use this to vacuum my car, my couches, lots of things with zero issues. - Light weight, SO easy to maneuver, the head fits EVERYWHERE! Under, behind, sideways... I was concerned that I would miss having a flexible attachment to get the corners but with this you dont need it! It gets everything! - Auto adjust for carpet - I love this feature. It sucks stronger when you switch from bare floor to carpet. Brilliant! - Battery lasts 45+ minutes on normal setting. Thats long enough for me to vacuum my house twice! Unless your house is 10,000 square feet, you should be fine! Boost setting lasts much shorter, but I find it works so well on the normal setting that I rarely use boost. - Charges fast, hangs in charger nicely, small footprint in the room. - Did I mention cordless? Its dreamy, especially on stairs! Cons: - zero. Yes, its expensive, but its worth every.single.penny! This vacuum will change your vacuuming life!

Dyson log: We purchased a Dyson V11 Outsize cordless vacuum from Amazon. It arrived promptly as Amazon committed to. We unboxed it, read all of the instructions (you must download the owner’s manual from the internet; a warranty written in Spanish came with the unit; no English version sent.), and assembled the vacuum. Enjoy reading the warranty if you can. Why can’t one just say: if you break it and it’s our fault then we fix it and if you break it and it’s your fault, you pay for us to fix it? The next day, Tuesday, April 6, 2021, I called Dyson’s customer service line with a minor problem. A recording came on asking if I would participate in a customer survey after the call. I responded “yes”. I was then put on hold telling me that they were experiencing higher than normal call volume. I heard that message a large number of times during my 20-minute wait. There were no apologies for my having to wait nor a way for me to leave a return number. As my battery was running low, I hung up and decided to try their chat which I think uses artificial intelligence to respond. My problem was simple: one of my two recharger units sent with the V11 Outsize was defective. I plugged it in with a battery attached and it didn’t light up. I switched recharger units and its battery and unit recharged. I switched batteries on the recharger unit and it didn’t light up or charge. Of course, the outlet worked as I tried every combination to identify that the recharging unit was defective. Using the chat was also a frustrating experience just as waiting and waiting on the telephone line was. There was no option to report a defective part or unit, none. I was directed to a video that explained how to charge a unit, how to connect a battery to the vacuum, etc. After several very frustrating attempts at trying to solve the AI program just to report a defective charging unit, I again gave up in frustration. I then decided to email Dyson. A third very frustrating experience. By this time, I was fuming: pay almost $800 for a vacuum and I can’t talk to a human just to say: defective charger, send me a replacement. One interesting point is that every time a customer sends an email to Dyson support an automatic response comes back “Thank you for contacting Dyson. We are experiencing unexpectedly high contact volumes and increased response times due to the many challenges of recent weeks. We apologize in advance and truly appreciate your patience as we work to provide you a resolution within 24 to 36 hours.” Same “we are experiencing…” but at least now someone has apologized. The automated response was apologizing also for my problem with registering my product; I had no problem registering my wife’s product! So I responded again, much more frustrated this time and probably nasty by now. I left my model number, serial number, registration info, telephone number, the problem: DEFECTIVE CHARGER, etc. The email was signed by the Dyson online team. In my initial email, the automated response saying they would respond in 24-36 hours, and their actual response have the same minute stamp 1:17 PM on them. Amazing! I think their customer service was able to respond in the same minute as it was evident that no one had read my email! I replied to that specific e-mail from Gulam as he was requesting my serial number which was in the email I had sent. I said look below and again printed in very big font my serial number and sent it back to Gulam. I then got another automated response …. I then got another email saying they were unable to locate my account. Recall I had no problem in registering my vacuum by serial number. I sent them my wife’s email address for them to look that up, I got the automated response immediately then another email 17 minutes later from Fareeda apologizing for the problem and stating “It would really help us if you could send us a short video clip or pictures of the issue youre experiencing.” How do I send a picture of something that is not working? I sent Fareeda the following: “Fareeda, The battery recharger unit is DEFECTIVE. It doesn’t recharge the battery. No light blinks! NOTHING. On either battery, NO BLINK. The other unit works fine! Send me a new recharger.” I got the automated response again. Then I got an email from Dibya apologizing and giving me directions to repackage the Dyson, UPS would pick it up, and they will replace the V11 free with an equal or better product at their choice OR I could contact UPS and they would box it for me and ship it. Recognize that all I wanted was a $29 replacement recharger since that model included two batteries and two recharge units. A rain check would have been sufficient. I said to myself: how stupid can company management be in this day and age???? I reflected on my Dyson experience and I hypothesized that Dyson doesn’t know how to manage its retail and repair parts inventories. I went to their website and sure enough, they were out of the recharge unit and some other accessories. I was pretty certain that my hypothesis was correct. BUT to be completely certain I searched for a Dyson Service Center and I called them (The NORCROSS DYSON SERVICE CENTER). I explained the DEFECTIVE CHARGER PROBLEM. He stated: No problem! Come by and I will give you one free; it is covered by your warranty.” I stated that I lived a distance from his location and he agreed to mail the replacement. It arrived yesterday! Nice guy! There are a couple of lessons to be learned here. I learned my lessons; you can imagine what they are. BUT Dyson in order to save money doesn’t staff to answer customer telephone calls. Expect to wait! Expect to not get called back for the survey of their responsiveness on the telephone if you hang up in frustration. Sounds like a biased survey to me? Don’t expect their chat to know what you are talking about. They will tell you about self-help videos for this and that BUT no help if you don’t exactly match an item listed for responses. If you answer OTHER expect some nonsense messages. If you use their email system expect that you will get a different person responding each time and they will not have the benefit of the previous emails even though you responded to those emails. How could Dyson improve their service? First, staff your call center to service your customers instead of to save money. Quit blaming the pandemic for your poor service. Be proactive, ask for the customer’s phone number and DYSON calls them back. You waste your customers’ time and frustrate them. Have people that one can talk to immediately and get the right answer. Call the guy that answered my phone call to the service center in Norcross GA. He solved my problem in far less than 5 minutes! I tried to give him my mailing address and he stated: give me the email address and I can pull it up. He did in 10 seconds! Second, recognize that you (Dyson) are operating an antiquated PUSH inventory distribution system and read “It’s Not Luck” and/or “Isn’t It Obvious? Retailing and theory of constraints” by Goldratt to determine how to run an effective PULL distribution system. How do I know you have an antiquated PUSH inventory system? You have too much of some parts and not enough of others (look at the out-of-stock items). Where is that inventory? It is out at the end of the supply chain, at your service centers sitting on shelves waiting for a potential customer to have a unit serviced while you are offering other customers new products because you are stocked out in your central location. These Goldratt books are business novels; both are easy reads like The Goal and full of knowledge. The first thing you should determine is whether Dyson is in the business to make money or if Dyson is in the business to save money? If you are too impatient to read a book then go to the TOCICO website and there are many free videos on the basics of TOC supply chains. Find and view them. I hope this criticism is far better than any survey that you might ask customers to fill out. We have used the vacuum twice; the vacuum works fine. What do I give Dyson as a rating on Amazon? A 5 star for the vacuum or a 0 star for the customer service. You already know the answer if you read this far. I hope Dyson has read this far!