Dyson V11 Torque Drive Cordless Vacuum Cleaner, Blue

This is my second dyson cordless vacuum. I have 4 dogs. After trying to go a cheap route after my first dyson bit the dust, I lasted less than a month before buying another Dyson. The suction and technology is unmatched. One of my favorite attachments is the small beater. It makes vacuuming the couch SO easy.

I purchased this vacuum in January 2020 for $467. It does a great job on removing pet fur from carpet. The attachment for furniture also works well. It does not do a great job on hardwood, laminate, or tile. Unless you vacuum slowly, debris is scattered by the roller brush. It would work better if this feature could be turned off for hard flooring. I’ve had this vacuum for just over 3 years. After about a year of use, a plastic part near the brush head broke off. See photo. Not a big deal. After about 2 years a portion of the housing near the trigger broke off. This left a sharp edge and exposed part of the trigger normally covered. See photo. A few months ago, the battery started to lose charge. What I used to vacuum on a single charge now requires a recharge. Today, the trigger failed. Turns out this is a common problem. This appears to be a planned design failure. The part is thin plastic. You can buy a replacement trigger for about $20 that is more robust. This is a known defect that Dyson won’t fix. Since the housing on my vacuum is already broken, the trigger is loose so this option may not be my best solution. I decided to spend $152 to replace the entire main body and motor. I may buy a compatible replacement battery. They are about half the cost of a Dyson battery. You would think Dyson would have a exchange program for batteries… Overall, this vacuum works. Just don’t expect it to last more than 3 years.

We had Dyson corded yellow ball vacuum for more than 15 years. It is powerful, sturdy and effective for carpet cleaning. Drawback is also obvious, it is big, heavy, and has long cord to deal with. We also have Milwaukee M18 vacuum, which has really powerful suction but extremely loud. They both show their age compared to this latest battery powered V11 design. The weight and balance of V11 torque drive is perfect. It is much nimble and maneuverable than Dyson ball, also much quieter than Milwaukee M18 vacuum. It is lighter than either and I can clean up all three floors using V11 without feeling much of strain on my arm. Shorter brush head enables cleaning narrower places such as area under the seats, furnitures, corners, etc. The rotating brush is gentle to the hardwood floor. The Dyson ball also has rotating brush but I usually hesitate to turn it on when cleaning the hardwood floor, thinking its brutal power may cause damage. V11 seems to handle the hardwood without any issue. when on carpet it will automatically rev up and can also do a good job cleaning it. When use other heads for suction only, it is obvious that V11 has compromised on suction power compared to corded Dyson and Milwaukee M18 vacuum. For cleaning car seats and carpets I will still grab Milwaukee. But if I want to dust off my records and CD / SACD collections, the gentle touch of V11 is well appreciated. In terms of battery life, we can clean up the whole house, 1st, 2nd floors and basement (hardwood and laminated floors) with one charge. If we still have large area of carpets V11s battery life will likely be shorter, since its brush will rev at noticably higher RPM when it senses higher resistance on carpet. For our user case, this is perfect vacuum. Its light weight, ergonomics, shorter brush head, decent battery life make it constantly be grabbed for use at home. We cannot say the same for corded Dyson or Milwaukee M18. It is a true enabler for frequent daily cleaning. Very happy about this modern vacuum! Update: after 6 months of everyday use, Vacuum stuck turned-on while trigger not pressed. I noticed there is gap between handle and battery pack in the rear, and battery can be pushed up to close the gap and trigger will function fine. Removed three screws and take out the battery from handle, the trigger has linkage that will push down on a button located on the battery. the weight of battery is being supported by single small diameter screw (M3?) inside the handle that mount the trigger assembly (that the battery is attached to), apparently the handles plastic boss cannot take that constant pulling and the thread got stripped eventually. When battery is misplaced it will somehow being turned-on by itself. I added thread locker to the boss and temporarily fixed the issue, however, after a few weeks it became loose again. A larger size screw or molded metal thread insert should be used to support battery weight and constant pulling during the use. There are a lot of creative design ideas in this vacuum but this mechanical aspect presented some opportunity to improve for better robustness. I will try to use epoxy to permanently secure the screw in its boss and see if helps. I hope the later version with removable battery design will not have this issue.

I had a small vacuum that wasnt seeming to pick up dirt anymore and it was a struggle getting anything done with it, having to go over the same spot several times. I also have a dog (great Pyrenees mix) that sheds so much I dont know how she still has so much hair on her. I bought a Dyson v6 for my mother yeas ago and we always enjoyed it and I thought I didnt want to pay for a dyson for my new home... well 7 months later I was fed up what I had. I debated a Dyson and a standard corded model but, the convenience of cordless it something I really wanted. I had several concerns about the Dyson, mainly: battery life, suction power (I have mostly wood floors but a very large area rug in the living room that gets dog hair embedded in it), price $$$. Battery life seems like it will be a non issue. I let it charge for 4 hours, and then I vacuumed my entire house and I only lost 1 bar. Suction power was more then adequate for my needs; in about 2 minutes my rug felt deep cleaned and that was without using the Boost mode. It pulled up every embedded dog hair, and a TON of dirt. The picture in my review is a photo taken AFTER I vacuumed the rug with my old vacuum. It is 2x past the max fill line which was shocking to me when I looked down! I did not expect so much dirt to be sucked up and so much hair. My rug feels new again. I then did the rest of my living room, my kitchen, three bedrooms, a long hallway and a bathroom. The swiveling head is fantastic, and I stayed in Auto mode the whole time. My floors feel like I swept and mopped them, they have that squeaky clean feeling. I finished all of those areas in the time it usually takes me to do kitchen and living room to a satisfactory level. No switching cords, no struggling with low suction, the swivel on the head got into every area I needed, and it is so lightweight. The downside to the suction power is I did needed to empty the bin 4 times. It really doesnt hold a lot, so that might be a concern to some. Also, with how much dog hair is around my house, it really wraps around the little post in the bin and I do have to reach in and pull it out to get it out. That is very annoying, but would happen with any bagless system and my dogs hairs (they are 2-4 inch long hairs). Still, a slightly bigger bin would have been nice. I also wish I didnt need to detach the stick to empty the bin but the clip on/off system makes it quick and painless. Bringing me to the concern of price. I still think its too much, and that is why I am giving it 4 stars. Its a great machine and I think it will fit most peoples needs, but I feel like it could cost less, or come with more for the price. I would love a drop in battery so that you could have two ready to go, for instance. I know from our previous Dyson (my mothers) that replacing the battery is a bit of a hassle and they DO die; I had to replace the D6 battery under warranty twice in a few years time. However, all that said, time is money. The convenience of cordless, suction power, lightweight, excellent maneuverability and getting my entire home done is less then half the time it used to take me and eliminating the need to pre-sweep some areas all made the purchase worth it.

This vacuum is truly amazing. The cordless feature is so dreamy. It sucks up cat hair and dog hair and dirt so efficiently. The battery is sufficient to clean a 1200 square-foot space without a recharge. The features are easy to use and it easily hangs on the wall tucked night nicely away with the wall mount that comes with a vacuum cleaner. I have two of these and they make my life so much easier. The vacuum comes with a hand held attachment that allows you to quickly and efficiently, vacuum cat and dog hair, riddled, furniture, and vehicle upholstery.

Super easy to assemble and begin using. We have a dog and cat, and this machine is a game changer in our home. Love the fact that I dont have to drag a power cord around, as well. Mounted it within easy use -- so our place gets vacuumed more often. Using the short config for my autos. We are just beginning to get full utilization from the many clever attachments. Thank you., Mr. Dyson!

Dysons are expensive but I wouldnt buy anything else. We have 2 German shepherds and even if we didnt, Id buy this. Amazing how much it picks up while regular vacuums pick up so much less. The amount of hair and dust it picks up every couple days....I could make a wig.

Great power, flexible, easy to use—battery lasts no problem- only issue was one tool was missing in the box we received. Dyson replaced it in a few days no charge.

My vacuum arrived less than two months ago. It had strong suction, a good assortment of accessories and a good display. I quickly gave up using my built-in vacuum. The battery lasted through most of the house cleaning and the waste compartment was easy to unload. I was totally impressed with the device. Up to about a week ago I would have given it five stars plus. A week ago, the vacuum motor started surging and the display indicated that the filter needed cleaning. The display even had an animation of how to remove the filter and clean it under a faucet. It then showed how to reinstall the filter. I did what I thought the device was telling me to do. I rinsed the filter under the kitchen faucet and shook out the excess water. The filter even shows a faucet on it. After the filter was reinstalled, the motor continued surging and then the vacuum shut off completely. Thinking that maybe the battery needed charging, I put the vacuum on the charger and took out the filter to let dry further. After a couple of days, I reinstalled the filter which was still slightly damp and tried to run the vacuum. It was still dead. The Dyson web site had some suggestions of what to do, which I tried, but to no avail. There was a video that showed how to clean the filter, but it added a step of letting the filter dry for a day before reinstalling. Eventually I contacted Dyson’s customer support. I told her what had happened and she told me the warranty was voided because the machine had got moisture in it. I mentioned that a cell phone can be dropped in water and it will still function. She confided that she had dropped her cell phone in the toilet and it still worked. She said I could buy a battery or take it to the Dyson repair facility 70 miles away. It did not seem like a batty problem to me. I told her I am an electronics engineer and cannot imagine a consumer product that would be that sensitive to moisture. She said I could talk to her supervisor which I said I would like to do. After a pause, she told me that the supervisor was on a phone call and would call me back. It has been 24 hours now and no phone call. My company builds electronic products and they get exposed to rain, snow and many other sources of moisture. If our products failed when they were exposed to moisture, we would be out of business. I though I was following the instructions on the screen. It seems like normal use could expose their electronics to moisture; for example, a wet rug or a small puddle of water in the bathroom or kitchen. The Dyson literature says it is good for pets. Pets can have accidents and if the vacuum goes over a wet spot in a rug, the machine will fail. If exposure to moisture is all it takes to kill the vacuum and void the warranty, then I see major issues with it. Standard coatings can protect the electronics from water and most electronic products have such coatings. The vacuum seems like a great concept, but still in the beta development phase. It just went to market too early without sufficient real-world testing. Incidentally, I looked at the repair facility’s web site and they are closed because of the COVID-19 virus. There is no way to fix my vacuum, so it is a $700 paper weight. I certainly cannot recommend buying one. Update: The supervisor never called back. Dyson did email me and offered a 20% discount for a new main body/cyclone. When I tried to purchase the part, I spent one hour on hold on the phone. After reaching a customer support person, he told me he would call me back if the line dropped. The line dropped and he did not call back. Before the line dropped he said there was no stock on the part, but he would check further. My vacuum remains a paper weight since there is no schedule for the service centers to reopen and apparently Dyson does not stock the part I need.

Were long-time Dyson users and have been generally pretty happy with their products. This V11 cordless product is so woefully underwhelming that I felt like I literally flushed $600 down the toilet. I just vacuumed this morning, and Im still pretty agitated from the experience so bear with me. It is winter and we have a yard. Leaf bits do get dragged in along with blades of dead grass. We have a Giant Schnauzer who doesnt hardly shed and two cats. Our floors are mostly bare tile and wood, tho we do have an 9x12 area rug in one area. Total area being vacuumed is around 600 sq ft. Not once this morning did I have to dump the (small) canister because it was full. i did, however, have to take the wand off, take the canister outside, slide it open, and dislodge hair and debris from the (very small) inlet hole between the wand and the canister. SIX TIMES! Not sticks or rocks or other hard objects...just blades of grass, some leaf debris, and a little hair. And, just to be clear, pulling out the visible blockage at the inlet wont do because there is stuff backed up into the internal wand centered in the canister. To get up into the center of the canister requires a thin stick or a coat hanger and a bit of finagling...all while holding this dusty canister outside where the slightest breeze causes a dust storm right in front of the person trying to unblock the canister. Ive come to the conclusion that Dyson engineers must have tested this on glitter in a lab setting while wearing hazmat suits. Oh, and lest I forget, if you have one of these rugs that has the surface cut at the same height, forget it. To keep this vacuum from bogging down on our area rug, this product has to be turned to the ECO setting which means there is barely any suction. In essence, I could sweep that rug with a broom and get more stuff off of it. It does do okay on sculptured rugs for what its worth. There are some good points about this product: highly maneuverable, good battery life, lightweight. In the end, tho, I could have gotten all that with a much, much cheaper cordless vacuum.