Dyson V11 Torque Drive Cordless Vacuum Cleaner, Blue

I use it every day. Coming from an upright that was 15 years old, this is so much easier to use! Lugging the old one out of the utility closet to clean was a chore. This hangs conveniently on a wall and I rarely say this about cleaning, but this Dyson product makes cleaning fun. It works brilliantly for all my needs and comes with a load of accessories! Get one. If you are in doubt, as I was, try it out. You will not be disappointed.

PROS: - The suction is as good as our kirby and Oreck 1300. It beats both when you add in its maneuverability. Really impressed. - I thought holding in the switch would be an issue but it isnt at all. Its very light. In fact, its hard to even pick it up without turning it on. - Battery life is amazing. Ive never run it down, even when I did all the hardwood and tile on boost mode. - LOVE Auto mode. Genius. CONS: - I found small particles like litter get spun out from the torque head on tile. So I purchased the V10 soft roller head for hardwood and tile (Note that Auto mode doesnt work with it). - The weight gets to me if I do all the hardwood and tile floors at once, and our house is small (1500sqft w/~60% tile or hardwood). Part of it might be the wheels on the V10 soft roller head move *so* easy I think I expend more energy just keeping it where I want it. Maybe thats why they got rid of it on the V11. I dont have an issue with the weight when using the torque head on carpet. - I dont like the brush attachments on the dyson. The bristles are just one row and have large gaps which lets a lot of air escape, significantly reducing the suction. I was surprised at this. I looked for aftermarket brushes but they just copy the dyson design. Luckily one of my old brush heads fit. - This is so convenient I find that I vacuum more often A tip I found for rugs - put it in Eco mode and open the vent in the torque head (red switch). Then it doesnt pull the rug up into the torque head. That works just as well as the soft roller.

This is far superior than other brands I have tried! After a back injury, I have to have a lightweight vacuum. But other brands just didnt have the suction power, or the ease of use. I have two long-haired dogs, and this picks up fur easily... I use it on my carpets as well as my hard-wood floors. Separate brushes are perfect. Also, perfect attachments for use in my car or in tight places. Thanks so much for this great product. Ive recommended it to friends and family!

I wish I could return this product. I’ve had this product since January of 2020. It worked well for about one year. But it hardly works now. Barely picks up hair. I have to change the filter each time I use it. When I’m done with it and go to hang it up, it drops a bunch of dirt and stuff that was supposed to be sucked up. I’m in the market, yet again, for a new vacuum. Super disappointed.

Take my car take my home but dont mess with my cordless Dyson vacuum.

The setup…I have always used extra strong canister vacuums but wanted to downsize without sacrificing quality when my kids went to college. We live in an old New England home with narrow and steep stairs, original floor boards that are uneven and have narrow spaces between many of the boards, and area rugs. And pets. Hair, scratching posts, litter boxes, dog beds. The good…excellent for pet hair and around the litter box and scratching posts. The maneuverability and coverage is great on the hidden, treacherous, hardwood back kitchen stairs as well as the carpeted stairs to the attic. The battery life. The battery shows three bars and it still had one bar after vacuuming 2500 ft2. Charging the battery, connecting and disconnecting the battery to the vacuum is very easy. Although my prior vacuum had slightly better clearance for under the furniture, this one gets into corners and around furniture much better. Also it can rotate 90 degrees so you can fully vacuum a small space between the toilet and the wall as an example. The bad…I had to empty the canister three times due to the area rugs. My canister vacuum filter lasted a month. Still, a small inconvenience versus moving the plug around to different outlets. It is top heavy (but again I am used to a canister). Not bad for me, but might be tough for an elderly person. You have to keep the button pressed down to keep it on so may be hard for someone with arthritis. It doesn’t vacuum well when pulling the head backward across the floor. All in all, I am impressed. It is still a new purchase so I have no idea if the battery life will erode over time. But my canister vacuum is going into the garage.

This is the best vacuum cleaner I have ever owned, and I have had an Electrolux and Shark. It is so lightweight that I can just walk with it from room to room; and being cordless, I dont have to worry with plugging it in and dragging the cord around. I am very, VERY pleased with this purchase! Came fairly quickly, too.

This vacuum is truly amazing. The cordless feature is so dreamy. It sucks up cat hair and dog hair and dirt so efficiently. The battery is sufficient to clean a 1200 square-foot space without a recharge. The features are easy to use and it easily hangs on the wall tucked night nicely away with the wall mount that comes with a vacuum cleaner. I have two of these and they make my life so much easier. The vacuum comes with a hand held attachment that allows you to quickly and efficiently, vacuum cat and dog hair, riddled, furniture, and vehicle upholstery.

I have been wanting a Cordless Dyson for a long time and i am not disappointed! The battery lasts very good except on Boost mode but that seems self explanatory because it’s going to full power to get deep into your carpet. You get about 14 min at full charge in this mode.

So... here is my issue. 1 - Dyson service and repair accused us of submitting our request to repair or replace our unit after it was out of warranty when, in fact, our original contact for service with Dyson took place 2 months before the 1 year mark. I was shocked by that accusation since I very clearly documented that the unit failed after normal use within 9 months. However, I did not take offense given my respect for the Dyson brand and reputation. 2 - I have gone out of my way to submit the unit for repair, driving 45 minutes to a facility on the far side of Orange County, after having had no response for over 3 months - which led to the warranty date issue through no fault of my own. At the Dyson facility, I and many other customers waited in the parking lot for over 90 minutes as the service hours posted on the Dyson website did not match those posted at the service facility. We all bonded, traded stories and patiently waited and waited in our cars. We were all polite and courteous with your one service tech who was clearly overwhelmed, understaffed and overworked. A very poor showing from a major global corporation. We then waited 3 months for the unit we brought in for repair to be fixed and returned. 3 - We accepted without raising a fuss when we were told the unit couldnt be fixed and that we had to buy a new part, going out of pocket for nearly $100. This was when we were again accused of having missed the warranty period, all without evidence and without consideration of the prior customer journey we had been on. But again, I bit my lip and accepted things given my respect for your brand and how much my wife liked her vacuum. 4 - Dyson took our payment of $95.00 and we then waited for 3+ months for the unit to be shipped, and never once did Dyson proactively send a notification of a delay or part unavailability. 5 - And... and is it now became to be the pattern of always failing to meet ever falling expectations, Dyson did not provide a confirmation that our $95.00 was credited to my account subsequent to Dysons inability to deliver the part ordered. 6 - Dyson then directed us to a new link - see email below - to order the part directly. 7 - We felt almost elated thinking that finally this saga would come to an end. But alas, no such luck. Following the link, we were advised that the unit part was not in stock and there would be no news for when it might be available. 8 - So, in summary, a wonderful Dyson vacuum that we spent about $800 on in January 2020, failed by the end of September, 2020. We are now in May of 2022. We have been Dyson customers for about two and a half years, but about 3/4 of that time period, we have been unable to use a very expensive vacuum, the high price of which would seem to justify a better than average experience across every facet of customer success. 9 - I am so very sorry to say that Dyson, across your entire service organization, success simply has not been achieved. And Im sad to say that given my passion for the engineering excellence of our product designs, I can no longer express passion nor any enthusiasm for the very low standards of customer support we have been subjected to consistently and without fail. 10 - I feel trapped and be compelled to order a part and keep waiting for when it finally becomes available. But in the meantime, I shall be tireless in letting others know of the dismal experience of being a Dyson customer. These expensive units can fail within 9 months and yet, once that happens, the entire organization from the web site, to supply chain, to onside customer support to website services, seems geared towards not fixing anything. With that type of execution standard, I will not be surprised to learn that our story is not the exception, but perhaps the norm. That would be a heartbreak given where the Dyson brand stood in our previous level of esteem, but alas, consistent with our much downgraded experience thus far.