Infant Optics DXR-8 Add-on Camera (Not Compatible with DXR-8 PRO)

Infant Optics is the best in customer service! I got this baby monitor as a gift for my shower after putting it on my registry based on the reviews. I used it for a little over a year (and loved it!) before the night vision on the camera unit stopped working. I was frustrated because I was just about to buy a second camera unit to use for my second child. I emailed support to help me troubleshoot the issue, and after trying various solutions, nothing had worked. We realized that it wasn’t something I could fix from home, but I was out of the warranty period. Even so, they offered to replace my camera unit (at no cost to me) as a courtesy. The customer service agent was super accommodating and the interaction was very positive. I would definitely recommend their products to everyone!

Works great as a second camera for my original system. Zoom on any of these original cameras is trash but it works. Just grainy. I wish there was an easier way to flip between cameras like adding it as a shortcut instead of having to go through the menu every time

We’ve gone through three of these monitors in three years. The first one didn’t hold a charge after a few months of use. The second, same issue. We ordered a replacement battery, it still wouldn’t stay charged and always had to be attached to the wall charger. The third has worked better for us, however often drops the signal in our home. Very annoying, especially when we get the ‘out of signal range’ beep over and over in the middle of the night, when we’re right next to our kids’ room. Overall, I’m happy with the monitor - picture quality is good and I like the fact that you can have multiple cameras. Also like that I can talk through the monitor. Just a few small (annoying) bugs that may need to be worked out.

we originally purchased a monitor and camera for our first child. We then bought another camera. SO easy to add and the monitor has 2 settings for multiple cameras, 1) you can select the OK button to switch between the cameras or 2) press and hold OK to enable a scan mode and the monitor will automatically switch between cameras after a couple seconds. Additional positive feedback/2+ year review, we had our monitor acting funny/sometimes wouldnt hold a full charge, maybe it was the way we connected it. I emailed them and they swapped our monitor out after showing proof we sent it back - we did have to pay to ship it back. We love this product and would highly recommend it. We have had friends purchase it and also love it. You can also mount the camera to the wall for when the kiddos grow and can reach the camera.

The camera and system is a great alternative for a non wifi setup, however after 2-3 years the night vision fails on the camera rendering them pretty much useless and making you purchase a new camera (has happened to 3 of my cameras so far and a forth is on its way out). The companies customer service has worked with me on a discount for a replacement camera but still a little bit of a disappointment for an otherwise great system.

I have two of these cameras for monitoring my baby. They cameras were easy to set up and the monitor is easy to use. Within the first year one of the two cameras stopped working properly. The night time sensors stopped working so we could not see the picture clearly in the dark. We contacted the company for a replacement because it was within the warranty period and the provided us a replacement that works great. The process to exchange the camera was very easy and the new camera arrived two days after we shipped out the defective unit. The only issue was the company did not provide a shipping box for us to send back the defective unit in and we had to send out the old unit before they would ship the replacement. So we had go without a camera to monitor our baby for two days which is something that I think is really unacceptable to ask parents to do. The company should really ship out the replacement first along with a return box and just require the defective unit to be returned within 30 days. Many other companies do this so I know it’s possible. The camera works great and if there is a problem the company will help you resolve it, I just can’t give a 5 star review because the company asked us to go without a way to watch our baby for those two days.

Weve been using this monitor for a few days now in our toddlers room and so far we really like it. Some of the best features so far are the fact that the lowest brightness level on the parent handset screen is pleasantly low so it doesnt blind you when looking at it in the dark at night; the camera pan and tilt gives a great view of almost all of our sons bedroom; the controls on the parent handset are intuitive and easy to use; the volume control has low enough levels for use at night time, again so it doesnt jolt you awake in the middle of the night when our son makes a small noise. This is a definitely upgrade from our previous baby monitor, and we are looking forward to using it in our new babys room as well.

I absolutely LOVE this camera setup! Before this I had tried two different types that have to go through the internet and pair with your phone- awful! The reception where I live sucks so maybe that had something to do with it, I don’t know, but it was a nightmare trying to pair them, operate, etc. So I tried this brand realizing “why do I need to see my baby via my cell phone? I’m not leaving her alone at home.” OMG, SO SIMPLE to set this up and use and it NEVER fails! The camera bought prompting this review was the second addition so I could have one upstairs and one downstairs. It paired with the original monitor in seconds, the Home Screen and operating buttons are clear and intuitive to use- zero guess work in operating it, and the cameras rotate a lot so you’ve got plenty of wiggle room to get the best view. Love the whole thing!

We bought this for our first born, have used it for the last two years without issue and have loved it! We purchased a second camera for our twins this summer. The added camera was easy to set up, however, it stopped connecting to the monitor after about 2 months. I contacted customer service and notified them that I went through all their troubleshooting and still could not get the second camera to connect. Their customer service representative walked me through the process of returning the camera and sent me a new one, free of charge. It was honestly the most wonderful customer service experience I have had. The new camera is working perfectly and the representative I worked with even followed up to see if that fixed our problem! Highly recommend this product and company!

I have had several different brands of baby monitors in the past 4 years and this one is by far my favorite. It has all of the abilities that are important to me in a bay monitor...pan-tilt-zoom, the ability to toggle between several rooms, temperature gauge, the ability to be speak from the parent unit to the camera, great battery life etc. I had this unit for a little over a year when the power button stopped working. I called Infant Optics and they went through the troubleshooting process with me and determined that it needed to be replaced. I was technically a month out out of the warranty, but the customer service representative who helped me with this case was kind enough to replace it for free anyways. She was even able to get me expedited 2-day shipping (worth about $10) for free and I got my replacement unit extremely quickly, which is important when you want to be able to see and hear your children. I have honestly never had a better experience with customer service from any company before. The woman I spoke to truly went above and beyond to rectify the situation. I can say without any hesitation that I would highly recommend this product and this company!