SimpliSafe 8 Piece Wireless Home Security System - Optional 24/7 Professional Monitoring - No Contract - Compatible with Alexa and Google Assistant , White

As advertised. Easy set up. Good tech support. Cheap monitoring. Highly recommend!!

Great product easy to install. Works as expected! Would buy again for sure!!

Purchased this for my daughter. She moved in to her first apartment alone. This was easy to set up and made her feel safe.

Apparently when Simply Safe makes a mistake and it costs you hundreds of dollars they expect you to pay for it. I was taught at an early stage in life that I should pay for my own mistakes so I don’t understand Simply Safe’s policy. I set up my alarm system so when I am not at home and my dog breaks into the garage to follow me, the sensor won’t set off the alarm to call the police. I know this was set this way because everyday when I leave the house I get a text from Simply Safe that I am just getting an alert that my garage door has opened, no police call, just an advisory text. In March such a call about my garage door, was noticed by Simply Safe dispatch and they say they called me but couldn’t get me to give them the password. Well in the first place they weren’t supposed to call me as I have explained. If they had spoken to me I would have given them the code and that would have ended the issue. But I somehow didn’t get the call? So when I got the false alarm bill, I called Simply Safe and when told about the call asked to hear it. They wouldn’t let me hear the call, but agreed it was their fault and paid for the bill. I was also told that it was a trainee on the call and that the trainer who was at that time training the trainee were both sent back to basic training. Good work. Unfortunately as you will see, Simply safe didn’t bother retraining others. Last week May 19, 2021, they did the same thing again. But this time they say they don’t pay. I am really surprised anytime I hear people who don’t want to take responsibility for their actions. But I would think a big company like Simply Safe would care about their reputation?! I called and the first person I spoke with was sympathetic and transferred me to their false alarm department. This rep told me they don’t pay for this. I asked why they don’t take responsibility for their failure and was told it’s policy, they only pay once. I asked why they didn’t tell me about this one time only to pay, policy when they paid the last one and they gave no reason. I called back and asked for the cancelation department and Brian told me he understood and totally agreed with me and he would help me. After connecting me to the same guy with a really bad attitude, he connected me to Shannon. She totally agreed with me and told me she would take care of it. She later connected me to someone who told me the issue was resolved and they would pay for the false alarm. The next day, I got an early call waking me up to tell me no they weren’t going to pay. When I called back I spoke to someone who seemed sympathetic, put me on a long hold and came back telling they won’t pay? I tried to talk to her but she just responded by repeating “It’s our policy.” No matter what I said. I went for this company because of how nice they make themselves sound. So now I am stuck with $367. for the false alarm. I bought Simply Crooked’s system to protect my home and they robbed me instead of protecting me. Beware. I am amazed that they do all that advertising to get customers and then treat them like this.

Costs for the so-called free self monitoring. No app access without pay.

Easy to install, I’ve added additional sensors which were easy to connect and test. Love the system! Another layer of security which makes us feel safe

Not able to set up. Poor customer support.

Arrived on time and was easy to install. Works as advertised.

its a dumb box that doesnt do anything if you are not paying... NOT WORTH IT!! do not buy!!!!!!!!!

I purchased this system to replace my original Simplisafe system. My original system worked great but I have had nothing but problems with sensors not responding since I installed the new system. I have contacted support numerous times and they reset system and it will work for a while and same issue again. They have replaced most of the sensors at least once but I still have issues. Most of the problems are with the glass break sensors but most days at least one of the sensors , entry, glass break, water, temperature is not responding. If you are looking for a reliable system this is not it.