SimpliSafe 8 Piece Wireless Home Security System - Optional 24/7 Professional Monitoring - No Contract - Compatible with Alexa and Google Assistant , White

2nd SimpliSafe system. They work awesome!

This company built an adequate system at an apparently competitive price. However, the system basically does not work without the monitoring service. The keypad is extremely basic, with only a 4-digit security code. So you need the app, in order to do anything -- check all sensor status, get alerts. But the app is only enabled if one buys the monitoring service, which is $19 - $24 / month, plus an interactive app fee. The entire proposition ends up being way more expensive -- and inappropriate for many cases. We were simply looking to monitor the exits on our home and hopefully set up some basic automation. It worked beautifully until today when the cat turned on the Home program, and suddenly we received a service call asking for a safety word I had never setup (because... I never set up the monitoring to begin with!). Since I could not produce it, they sent the police to my home -- even though they state that they will not do so, and even though they had already talked to both me and my spouse, on both phones registered with the app. The monitoring call had poor communication (what would we do if we had in fact needed help?) and then the call to the technical support to understand how the monitoring was triggered was unhelpful, after having to wait twice for 10+ minutes on a call, as they were gathering facts about their own service. I finally spoke with a supervisor, who abruptly disconnected from the call the moment it became clear the system was not going to work for us. Even if I needed the service, this is not the level of care I would feel comfortable with. So now I need to dismantle 12 entry sensors and a motion sensor and return, incurring a restocking fee. (I did not purchased on Amazon). The hardware is ok, range seems sufficient for our small split-level home, with sensors set on 3 levels. That was the selling point -- no repeater. However, the keypad is fairly useless and the service is really struggling. They have some work to do.

Worked as expected, setup and configuration was very easy

This system does everything we want it to for an incredible price. It’s portable, wireless, & expandable. The components are visible but not obtrusive. We are using the monitoring service; there’s no contract & the price is competitive. Highly recommend!

Components for the Simpli safe system are completely unreliable. Since I purchased my Simpisafe system multiple sensors and motion detectors have gone out and not worked. Customer service was unwilling to help and replace the malfunctioning pieces of the system. Do yourself a favor, don’t buy this system. I found out later the components don’t work on aluminum windows which was not in the book it came with!!

Easy to install, I’ve added additional sensors which were easy to connect and test. Love the system! Another layer of security which makes us feel safe

I purchased the indoor video camera, door lock, video doorbell, and main station at Best Buy. I have high speed ( 900mps) WiFi with boosters around house for very solid signals. Video camera #1 defective and would not set up. A replacement was sent and didnt work at all. The 3rd replacement was not tried as I returned the system. Video doorbell had great video and you could hear outside conversation but responding audio didnt work. Support said its a known issue. Replacement doorbell #1 didnt work at all. Replacement #2 had same audio issue. when you respond to conversation it was totally garbled. The base station required an upgrade and was sent. but they said I had to join monitoring to get the new download to connect. Using the free trial it connected but nothing else improved. Day 58 of my 60-day return option saw the system returned. The smart lock did work and I really liked it plus it was an excellent value. Too bad nothing else worked. 100% of customer service people were nice and helpful but quality control is their main issue. I could not risk keeping past the refund period. I have used Ring at a friends home and it worked great. Thought this could be a lower cost, more complete option.

like that it lets me know when the door is opened, even when you dont have the alarm set.

It work one time I shut it off and it became stuckin home mode and I cant get it out. I have call tech support I get a different answers four out the five times I honestly think that the Reps hang up it happened more than once We ran through the resetting procedure many times still cant get it out of the home mode they finally agreed to send me another keypad I am waiting.

Great product, easy to set up. Gives a great peace of mind!