SimpliSafe 8 Piece Wireless Home Security System - Optional 24/7 Professional Monitoring - No Contract - Compatible with Alexa and Google Assistant , White

Horrible customer service! It doesn’t do anything more than the stuff you can get at the hardware store. This system is a waste of time trying to drain money out of your pocket

Fast shipping. Easy to install ! The app has very clear instructions.

The whole system and monitoring service are fine. If problems occur check your wifi provider. Fortunately the Simplisafe has a batter back-up to cover power failures however when you wifi goes down dont blame Simplisafe.

We left for an time the day after our SimpliSafe arrived. I attached the door sensors and the motion detectors, and set the system up. Tested, and everything worked as it should. Came home after our trip, put in our code, and all was well. We set it every night, and just feel more secure with it activated. I need to finish with tech to set up the dispatch notification, but other than that, all good. I did get heavier Velcro for the control panel, which works just fine.

It work one time I shut it off and it became stuckin home mode and I cant get it out. I have call tech support I get a different answers four out the five times I honestly think that the Reps hang up it happened more than once We ran through the resetting procedure many times still cant get it out of the home mode they finally agreed to send me another keypad I am waiting.

Love this brand

It was so easy to install and operate. Have it on my ph and I love it. Wish Id had it years before.

Great system, same as you would get at most security places or better. Perfect system for do it your self kind of person. Basic skills pretty easy had it all installed 2 hrs taking my time. Cuts out middle man, accessories way cheaper and monthly bill. Good customer service to help you if you need it. Good online dashboard to change settings on your system yourself. Works great.

All good!!

This product is sold as an alternative to traditional monitoring systems. The system itself seems to be straight forward. HOWEVER, be forewarned, this company has horrible Customer Service and they will push you to use their preferred affiliate HelloTech to install. SimpliSafe and HelloTech will say pleasant words and whisper sweet nothins in your ears to make you feel special and treated with great care but it is in fact... nothing. Though it is advertised as easy install and activation. The install is easy but the activation is not. When you initiate the activation per their instructions, via a web browser, it will tell you it takes 15 minutes. What they wont tell you is the process fails... repeatedly. You will spend hours watching it do the 15 minutes and then reset. You can also try to use their app to complete the activation, however, it will tell you to Place Base Station in Central Area of your home with a Next button below. You click Next and it does nothing. The button will actually indicate you pressed but the app doesnt proceed any further. You will eventually try to talk to a human being who will, like their colleagues, read you a script. They will reassure they will get it fixed and then proceed to make you do all of the same steps you have done previously all over again... but at least this time, you have a Coach to walk you through the difficult steps of unplugging the base station and plugging it in. As for HelloTech that SimpliSafe pushes on its Customers. They will ask you for your preferred appointment date and time. The site even has a calendar for you to see which days/times are available, you pick the date and it will ask you for 3 preferred times... wonderfully convenient. You will then receive an email confirming the date/time. It is what occurs after your appointment is confirmed. The day of, you will receive an email 5 minutes before they are due to arrive confirming your appointment time but its not the actual time you requested nor confirmed in an email from 3 days prior. When you talk to Customer Service, they will read you a script, tell you it was per your request the time was changed. However, you actually never spoke with them, nor do they understand you wouldnt be calling them upset if in fact you actually had changed the time. This occurred multiple times with this company. Tho it is a separate entity from SimpliSafe, the fact Simplisafe, during the ordering process INCLUDES HelloTech in the purchasing process, they clearly have an integrated relationship, therefore SimpliSafe should be held accountable for HelloTechs business practices. SimpliSafe will have greater impact with HelloTech to treat their customers more professsionaly, simply by discontinuing their relationship if it doesnt improve. However, even the Supervisors at SimpliSafe dont care, they read a script as well, will tell you they will have someone contact you from HelloTech to schedule you a new appointment at your preferred time. When you mention youve had multiple appointments with HelloTech changed by them AFTER your preferred date/time were set and confirmed and ask how it will be any different... be prepared for the scripted response... HelloTech will schedule the installation on your preferred date/time. Basically, neither companys employees actually get the illogical rationale of their own company keeps changing the dates/times after they are confirmed, without the customers knowledge nor consent. Therefore, being told they will set it up based upon your preferred date/time is meaningless.